Desktop support

Apptad Inc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Apptad Inc. is seeking a Desktop Support Technician to provide deskside and remote support for Windows and Apple laptops and desktops in New York City.

You will troubleshoot Office 365, Google Workspace, imaging workflows, and device deployments while maintaining asset management records and ITSM ticket workflows. Responsibilities include onboarding new hires, overseeing asset tagging, and participating in on-call rotations.

Qualifications

• 5–7 years of IT experience in desktop or end-user support.
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Responsibilities

• Provide deskside and remote support for Windows and Apple laptops/desktops.

Skills

Deskside support

Windows troubleshooting

MacOS troubleshooting

Office 365 support

Google Workspace

Device imaging

Imaging deployment

Asset management

On-call support

Customer service

ITSM tickets

Education

MCP

CompTIA A+

ITIL Foundation

Tools

ServiceNow

Intune

Windows Autopilot

Microsoft 365

Job description

Job Description 1: Desktop Support Technician (DSS)

Location: New York City, NY 10001. 10003

Job Title: Desktop Support Technician
Provide deskside and remote support for Windows and Apple laptops/desktops.

• Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
• Perform device imaging, deployment, and post-deployment troubleshooting.
• Configure and troubleshoot end-user devices
• Support mobile device setup and troubleshooting (iOS/Android).
• Diagnose and resolve hardware and software conflicts.
• Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.
• Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
• Ensure hardware assignments are accurate and recorded in the asset management system.
• Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
• Coordinate with vendors for repairs or replacements of malfunctioning equipment.
• Ensure support activities comply with IT policies, security standards, and SLAs.
• Participate in rotational on-call support (including nights/weekends).

Requirements

• 5 7 years of IT experience in desktop or end-user support.
• Hands-on experience with Office 365 troubleshooting and administration.
• Strong knowledge of Windows 10/11 and macOS platforms.
• Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
• Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
• Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with ability to prioritize multiple tickets and requests.
• Excellent interpersonal and customer service skills with a problem-solving mindset.
• Experience working in a help desk or call center environment preferred.
• Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.
• Must be able to lift up to 50 lbs.