Desktop Support Technician-Onsite

Ovationwps; Amelia (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in IT Services is seeking a Desktop Support Technician to provide local desktop support, troubleshoot issues, and ensure operational consistency. The ideal candidate will have 3-5 years of experience in Windows Desktop support and relevant certifications. This full-time role requires strong analytical skills and the ability to communicate effectively with customers.

Qualifications

• Minimum 1.5 years of IT experience.
• Experience with Windows 7-10, hardware troubleshooting, helpdesk ticketing systems.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Install, upgrade, support, and troubleshoot Windows and applications.
• Perform preventative maintenance on computers and printers.

Skills

Analytical

Troubleshooting

Problem-Solving

Communication

Customer Service

Education

Bachelor’s Degree in Computer Science

Tools

Active Directory

MS Office 365

CompTIA A+

MCP

Job description

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Job Description

Job Role – Desktop Support Technician

Job Summary: The Desktop Technician will provide day-to-day local desktop support, receive inbound calls, troubleshoot, document steps taken to resolve hardware, software, and application issues in a ticketing system. The candidate will facilitate customer resolution, engage supervisors and managers for operational consistency across shifts within the IT Support Center. The Desktop Support Engineer provides break-fix, fault diagnosis, and resolution, supporting various core operating systems and platforms, and applying desktop fault resolution for the approved application suite. The ideal candidate should have 3-5 years of relevant experience in Windows Desktop support.

• Provide first/second level contact and problem resolution for customer issues.
• Work with third-party vendors to resolve complex AV issues.
• Communicate issue status and resolution timely.
• Maintain ticket updates for all incidents.
• Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Support basic Mac OS to assist Apple PC users.
• Install, upgrade, and troubleshoot printers and hardware.
• Perform preventative maintenance on computers, laptops, printers.
• Perform remedial repairs on desktops, laptops, printers, and peripherals.
• Use diagnostic tools for network and hardware/software troubleshooting.
• Have a broad understanding of IT, including networks, servers, AV, smart devices, and telecoms.
• Work effectively in project-based environments requiring flexibility and teamwork.

Minimum Qualifications and Skills:

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, MCP or higher certifications.
• Minimum 1.5 years of IT experience.
• Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, enterprise antivirus, helpdesk ticketing systems.
• Experience with mobile device management (iOS and Android), enterprise encryption, Windows PC management via Active Directory.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to multi-task, prioritize, and meet SLAs.
• Excellent communication and customer service skills.
• Flexible and adaptable to industry and work environment changes.
• Willing to work off-hours and weekends when required.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting