Desktop Support Technician IT & InfoSec Remote USA IT & InfoSec San Antonio, Texas, United States

Aura Network, Inc.; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Aura Network, Inc. is seeking an onsite IT professional in San Antonio to manage asset management and provide technical support. The role demands strong communication and problem-solving skills, with opportunities for skill development in a collaborative environment. The position offers a competitive hourly wage and comprehensive benefits.

Benefits

Health and wellness benefits

Retirement plans

Parental leave

Qualifications

• 3+ years of relevant experience.
• Deep understanding of end-user systems.

Responsibilities

• Respond to user inquiries via ticketing system, phone, email, or in person.
• Investigate and diagnose complex technical issues.
• Maintain an accurate inventory of all IT assets.

Skills

Communication

Troubleshooting

Problem-solving

Analytical

Interpersonal

Job description

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products helps millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership team that's successfully grown startups into multi-billion dollar organizations.

Come build with us!

About the Role:

Note: This is not a hybrid position. This role will be working onsite at our San Antonio office during standard business hours.

This role is part of a diverse team reporting to the Service Manager, Workplace & Identity. Responsibilities are split across three functional areas and require strong time management skills. These areas are:

1. Asset Management

This role requires substantial understanding of end-user systems, customer support, asset management, and the ability to communicate effectively with non-technical stakeholders, from individual contributors to the Senior Leadership Team. The position is onsite at our San Antonio office, with occasional on-call hours as needed.

This role offers opportunities to develop analytic, technical, and interpersonal skills across a broad range of applications. The Aura IT team operates in a collaborative environment with technical experts available to assist in complex situations. While autonomy is expected, support will be available when needed.

Day to Day:

• Respond to user inquiries via ticketing system, phone, email, or in person
• Investigate and diagnose complex technical issues requiring product or system expertise
• Set up and deploy new computers and workstations following organizational standards
• Support audio/visual and conferencing technologies
• Provide onboarding and offboarding support for employees
• Identify root causes of problems and suggest improvements to system reliability
• Collaborate with teams to resolve complex issues
• Communicate effectively with customers, especially in high-pressure situations, providing clear updates

Asset Management:

• Maintain an accurate inventory of all IT assets
• Develop and enforce policies for IT asset management
• Generate reports on asset status, utilization, and performance
• Analyze asset data to identify trends, risks, and opportunities for improvement

Qualifications:

• 3+ years of relevant experience
• Excellent communication and troubleshooting skills
• Deep understanding of end-user systems
• Strong problem-solving, analytical, technical, and interpersonal skills
• Commitment to data accuracy in tools and presentations
• Ability to analyze, quantify, and present technical data in an accessible format
• Effective communication with both technical and non-technical business stakeholders

Preferred:

• Experience presenting to Senior Leadership Teams

Aura offers a competitive package including pay, health and wellness benefits, retirement plans, parental leave, and more. The anticipated pay range is $35.00 to $43.00 per hour.

Aura is an equal opportunity employer. All qualified applicants will be considered without discrimination based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability, veteran status, or any other protected category. We are committed to an inclusive community where everyone feels welcome.

Accessibility accommodations are available during the application process and employment. Please contact your Talent Acquisition Partner if needed.

For privacy information regarding United States applicants, please see here.