Desktop Support Technician — Onsite IT & After-Hours

Samaritan Health; United States; On-site; USD 30,000 - 38,000; Full time

Job summary

Samaritan Medical Center is looking for a Desktop Support Technician to deliver both in-person and virtual IT support for endpoints, operating systems, and software. You will handle phone shifts, ticket creation, and strive for first-call resolution while adhering to HIPAA and security guidelines.

Responsibilities include proactive rounds, participation in deployments, and after-hours on-call support, with emphasis on customer service and teamwork within the Information Services department.

Qualifications

• CompTIA A+ certification or similar degree is required or preferred.
• Associates degree in Information Technology or related field.
• Experience with common business software and hardware is required.

Responsibilities

• Deliver in-person and virtual technical support for IT endpoints, OS, and software.
• Answer calls during scheduled shifts, create tickets, and strive for first-call resolution.
• Triage incidents, gather information, and update tickets per SLA.
• Participate in equipment deployments, refreshes, and software rollouts.
• Provide after-hours on-call support and document all work in the ticketing system.
• Adhere to cybersecurity policies and protect PHI in accordance with HIPAA.

Education

CompTIA A+ certification

Associates in Information Technology (or related field)

Tools

Active Directory

Microsoft 365

Endpoint management systems

Ticketing systems

Job description

Samaritan Medical Center is looking for a Desktop Support Technician to deliver both in-person and virtual IT support for endpoints, operating systems, and software. You will handle phone shifts, ticket creation, and strive for first-call resolution while adhering to HIPAA and security guidelines.

Responsibilities include proactive rounds, participation in deployments, and after-hours on-call support, with emphasis on customer service and teamwork within the Information Services department.