Campus Tech Support Specialist - On-Call & Remote Help

Philadelphia College of Osteopathic Medicine; Illinois; On-site; USD 24,000 - 34,000; Full time

Job summary

Philadelphia College of Osteopathic Medicine in Moultrie Campus is seeking a Technical Support Specialist to maintain PCOM hardware and software, assist staff and students with technical access issues on campus and remotely. The incumbent will work variable eight-hour shifts or on-call schedules.

The role includes installations, audits, end-user training, policy development, and reporting while staying current with new technologies.

Qualifications

• Minimum of three years’ experience in a technical support role, including desktop and applications support.
• Demonstrated consultation skills.
• Strong project management skills, including managing scope of work; ability to manage multiple projects and priorities.
• Strong customer service orientation.
• Strong communication skills, including interpersonal, verbal, and written.
• Strong analytical and critical thinking skills.
• Proficiency with word processing, email, and virtual meeting applications, preferably on the Google Workspace or Microsoft 365 platforms.
• Proficiency in Internet protocols and standards, such as TCP/IP and LDAP, preferred.
• Practical knowledge of Active Directory, Group Policy, SCCM, MDT, LAN/WAN, and mobile device technology, preferred.
• Current CompTIA A+ and CompTIA Network+ certifications, preferred.

Responsibilities

• Provide technical assistance and troubleshooting on PCOM-issued equipment to students and staff in assigned departments or functional areas, or in general, by various modes, including phone, videoconference, or in person.
• Perform scheduled and ad hoc installations and maintenance of PCOM-approved hardware and software, including but not limited to, desktops, laptops, workstations, printers, operating systems, and networked and approved local applications.
• Perform scheduled and ad hoc audits of hardware and software operability; collaborate with other team members, vendors, and third party service providers, as appropriate, to resolve issues.
• Train end users on the use of technical equipment, including approved hardware and software applications; participate in departmental training activities.
• Assist with compiling information for and drafting departmental policies and procedures, including but not limited to quality review, business interruption, and disaster recovery manuals.
• Maintain knowledge of trends, best practices, and new and emerging hardware and software technology developments; apply knowledge to recommend and implement changes in policies, procedures, and technology training plans, as appropriate.
• Collect and compile information and statistics related to technology use; assist with the preparation and distribution of reports to stakeholders.
• Compile and distribute regular and ad hoc reports

Skills

Customer service

Communication

Technical troubleshooting

Multitasking

End-user training

Education

Bachelor's Degree in information technology or computer science

Tools

Active Directory

Group Policy

SCCM

MDT

LAN/WAN

Mobile devices

Job description

Philadelphia College of Osteopathic Medicine in Moultrie Campus is seeking a Technical Support Specialist to maintain PCOM hardware and software, assist staff and students with technical access issues on campus and remotely. The incumbent will work variable eight-hour shifts or on-call schedules.

The role includes installations, audits, end-user training, policy development, and reporting while staying current with new technologies.