Desktop Support Technician – Level 2

JCS Solutions LLC; Washington (District of Columbia); On-site; USD 48,000 - 90,000; Full time

Job summary

JCS Solutions LLC seeks a Desktop Support Technician – Level 2 to enhance their team in Washington D.C. This role focuses on delivering top-notch support services for Air Force operations within the National Capital Region. The position offers an exciting opportunity in a dynamic environment with ample growth potential, backed by a robust benefits package and a commitment to excellence.

Benefits

Health, dental, and vision insurance

Life insurance

Short-and-long term disability

Paid time off (PTO)

401k retirement plan with employer match

Annual Professional Development Reimbursement

Qualifications

• Must possess SECRET DoD Clearance.
• 5+ years’ experience in Desktop Support.
• Ability to manage multiple assignments under deadlines.

Responsibilities

• Perform onsite analysis, diagnosis, and resolution of complex problems.
• Install, configure, and troubleshoot end-user workstations and software.
• Accurately document and manage assigned incident tickets.
• Resolve issues with VPN, outlook, and network access.

Skills

PC operating systems

Networking standards

Help desk experience

Technical problem solving

Excellent communication

Education

Associate degree in Computer Science or related field

Security+ CE certification

Bachelor’s degree and 4 years experience

Job description

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Job Summary:

JCS Solutions has a need for a Desktop Support Technician – Level 2 to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions
• Be part of a collaborative, inclusive, and innovative work culture
• Enjoy tremendous growth potential in a high-performing team environment
• A robust benefits package:
• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program
• And more!

What you will do:

The specific duties include but are not necessarily limited to the following:

• Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required SLA's
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the organization's desktop computing environment
• Where required, administer and resolve issues with associated end-user workstation software products
• Receive and respond to incoming calls, e-mails, instant messages, and voicemails
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal
• Accurately document and update all assigned incident tickets
• If necessary, liaise with third-party support and PC equipment vendors
• Analyze, identify and resolve Common Access Cards and CAC Readers/PKI certificate troubleshooting
• Analyze, identify, resolve VPN, outlook, and network access issues
• Utilize Active Directory to manage user’s accounts
• Comfortable in a fast-paced environment
• Technically strong and able to make quick, sound decisions
• Excellent communication and collaboration skills are a must
  
  

What you will bring:

• SECRET DoD Clearance
• An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance or an applicable training certificate from an accredited training institution
• Education and experience requirements may be substituted with:
• A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience
• No degree and eight years general experience of which at least six years is specialized experience
• Security+ CE or equivalent level certification
• 5+ years’ experience, of which at least three years must be specialized
• Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk
• General experience includes information systems development and other work in the client/server field, or related fields
• Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times
• Strong communication skills and ability to multi-task in a fast-paced environment
  
  

How you will wow us:

• Strong communication skills (both verbal and written)
• Comfortable discussing technical information with users and other support personnel
• Ability to quickly learn new systems and IT concepts
• Strong problem solving and decision-making skills
• Ability to work autonomously as well as an integral member of a team
  
  

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and wasawarded as Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we are looking for others who do too!

• Customer Experience:Strive for excellence and delight our clients
• Innovation:Embrace creative thinking to enable continual growth and powerful solutions
• Accountability:Take ownership of and pride in our actions and service delivery
• Inspire:Be inspired to be your best self and have fun in the process
• Integrity:Do the right thing, the right way, every time!
• Stewardship:Careful management of something entrusted to us
  
  

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Internet Publishing

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