Level 2 Desktop Engineer

Tential Solutions; Washington (District of Columbia); On-site; USD 85,000 - 186,000; Full time

Job summary

A leading company is seeking a Level 2 Desktop Engineer to provide advanced technical support for desktop hardware, software, and network-related issues in Washington D.C. This full-time role includes handling escalated support tickets, troubleshooting, and maintaining computing resources with a focus on M365 services. Candidates must have a relevant degree and 2-4 years of experience in IT support roles.

Qualifications

• 2-4 years of experience in desktop support or a related IT role.
• Experience in a help desk environment.
• Strong understanding of computer hardware, software, and networks.

Responsibilities

• Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
• Respond to and manage escalated support tickets.
• Install, configure, and maintain software and hardware components.

Skills

Windows operating systems

Active Directory

Microsoft Office Suite

Remote desktop tools

Network troubleshooting

Hardware diagnostics and repair

ITIL framework

SaaS management (M365, Jamf)

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field

Job description

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Job Summary: As a Level 2 Desktop Engineer, you will provide advanced technical support for desktop hardware, software, and network-related issues. You will handle escalated support tickets, perform troubleshooting, and maintain the organization’s computing resources. This role requires strong problem-solving skills and a deep understanding of IT systems, including SaaS management.

Please note, this role is full time onsite 5 days/week in Washington D.C. The schedule is M-F, normal business hours. This is a W2 Contract, we can’t do C2C arrangements. Candidates are required to be legally authorized to work in the United States without a sponsoring employer indefinitely. At this time, these are the accepted work authorizations: US Citizen, GC EAD, GC Holder, TN Visa.

Key Responsibilities

• Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
• Respond to and manage escalated support tickets, ensuring timely resolution.
• Install, configure, and maintain software and hardware components.
• Assist in the setup and support of network-related issues.
• Document support processes and resolutions in the ticketing system.
• Collaborate with other IT teams to resolve issues and improve support processes.
• Maintain knowledge of current IT trends and technologies.
• Administer and manage M365 services, with a focus on Teams, SharePoint, and OneDrive.
• Mentor and train junior support staff.
• Participate in IT projects and initiatives, contributing technical expertise.
  
  

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2-4 years of experience in desktop support or a related IT role.
• Must have experience in a help desk environment
• Strong understanding of computer hardware, software, and networks.
• Experience with M365 administration, specifically Teams, SharePoint, and OneDrive.
• Ability to troubleshoot and resolve advanced technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with Mac support and troubleshooting or experience with Jamf a plus.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
  
  

Skills:

• Windows operating systems
• Active Directory
• Microsoft Office Suite
• Remote desktop tools
• Network troubleshooting
• Hardware diagnostics and repair
• ITIL framework
• SaaS management (M365, Jamf)
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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