Associate Customer Support Technician

Applied Systems; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

Applied Systems is seeking an Associate Customer Support Technician to engage with customers regarding software and hardware inquiries. This role involves real-time customer support via multiple channels and requires strong communication skills, technical knowledge, and a passion for problem-solving. Candidates with diverse backgrounds are encouraged to apply for this exciting remote opportunity within a collaborative team environment.

Benefits

Medical, Dental, and Vision Coverage

Holiday and Vacation Time

Health & Wellness Days

A Bonus Day for Your Birthday

Qualifications

• 1+ years of customer service experience.
• Strong written and verbal communication skills.
• Experience working with technology and Microsoft applications.

Responsibilities

• Answer customer inquiries related to software applications.
• Triage and troubleshoot customer problems.
• Provide proficient customer service and escalate issues as needed.

Skills

Customer service

Problem solving

Communication

Technical knowledge

Tools

Salesforce

Freshdesk

Talkdesk

Jira

Job description

Join to apply for the Associate Customer Support Technician role at Applied Systems

Join to apply for the Associate Customer Support Technician role at Applied Systems

Job Description

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Position Overview

We’re searching for an Associate Customer Support Technician to join our outstanding Support team in this Remote work opportunity. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

What You’ll Do

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary
  
  

We’re Excited To Learn More About You

Your experience may include:

• 1+ years of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
  
  

You may have other skills or credentials, including:

• Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind
• A passion for problem-solving and providing a high level of customer care
• Confidence in interacting and learning about various technology applications, software, network infrastructure
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.
  
  

Location

• Candidate will need to reside in North America, working arrangement will be hybrid/remote
  

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday
  
  

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:

Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Applied Systems by 2x

Sign in to set job alerts for “Customer Support Technician” roles.

United States $50,000.00-$54,000.00 5 months ago

New York, NY $50,000.00-$60,000.00 2 weeks ago

Call Center Representative / Pharmacy Tech Support (Remote)

Call Center Representative / Pharmacy Tech Support (Remote)

North Carolina, United States 18 hours ago

Customer Success Associate (Technical Support Level 1 or 2)

Remote IT Support - $70-$90k (Internal, Security)

Philadelphia, PA $70,000.00-$90,000.00 1 week ago

Remote IT Support - $70-$90k (Internal, Security)

Remote IT Support - $70-$90k (Internal, Security)

New York, NY $70,000.00-$90,000.00 1 week ago

Technical Support Specialist Level 1 - (Remote US or Canada)

Call Center Representative / Pharmacy Tech Support (Remote)

Greenland, NH $12,000.00-$21,600.00 13 hours ago

United States $55,000.00-$65,000.00 1 week ago

Technical Support - Part Time Fully Remote

United States $50,000.00-$60,000.00 2 weeks ago

Technical Support Specialist (IT Support)

United States $12,000.00-$21,600.00 13 hours ago

United States $45,000.00-$55,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.