Desktop Support Technician – Level 2

JCS Solutions LLC; Mississippi; On-site; USD 45,000 - 60,000; Full time

Job summary

Join a premier technology firm as a Desktop Support Technician – Level 2, providing crucial IT support for various Air Force activities. With opportunities for growth in a high-performing team environment, you will handle complex technical issues, ensuring smooth operations and excellent service delivery.

Benefits

Health, dental, and vision insurance

Life insurance

401k retirement plan with employer match

Annual Professional Development Reimbursement Program

Paid time off (PTO)

Qualifications

• SECRET DoD Clearance required.
• 5+ years of relevant IT support experience.
• Knowledge of PC operating systems and networking standards.

Responsibilities

• Perform onsite analysis, diagnosis, and resolution of complex problems for customers.
• Install, configure, and maintain end-user workstations.
• Collaborate with LAN technicians to ensure efficient operation.

Skills

Problem Solving

Communication

Collaboration

Education

Associate degree in Computer Science

Security+ CE or equivalent

Job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary:

JCS Solutions has a need for a Desktop Support Technician – Level 2 to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
  • Health, dental, and vision insurance
  • Life insurance
  • Short-and-long term disability
  • Paid time off (PTO)
  • 401k retirement plan with employer match
  • Annual Professional Development Reimbursement Program
  • And more!

What you will do:
The specific duties include but are not necessarily limited to the following:

• Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required SLA's.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the organization's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation software products.
• Receive and respond to incoming calls, e-mails, instant messages, and voicemails.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Accurately document and update all assigned incident tickets.
• If necessary, liaise with third-party support and PC equipment vendors
• Analyze, identify and resolve Common Access Cards and CAC Readers/PKI certificate troubleshooting.
• Analyze, identify, resolve VPN, outlook, and network access issues.
• Utilize Active Directory to manage user’s accounts.
• Comfortable in a fast-paced environment.
• Technically strong and able to make quick, sound decisions.
• Excellent communication and collaboration skills are a must.

What you will bring:

• SECRET DoD Clearance
• An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance or an applicable training certificate from an accredited training institution.
• Education and experience requirements may be substituted with:
• A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
• No degree and eight years general experience of which at least six years is specialized experience.
• Security+ CE or equivalent level certification.
• 5+ years’ experience, of which at least three years must be specialized.
• Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.
• General experience includes information systems development and other work in the client/server field, or related fields.
• Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times.
• Strong communication skills and ability to multi-task in a fast-paced environment.

How you will wow us:

• Strong communication skills (both verbal and written).
• Comfortable discussing technical information with users and other support personnel.
• Ability to quickly learn new systems and IT concepts.
• Strong problem solving and decision-making skills.
• Ability to work autonomously as well as an integral member of a team.

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and wasawarded as Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we are looking for others who do too!

• Customer Experience:Strive for excellence and delight our clients
• Innovation:Embrace creative thinking to enable continual growth and powerful solutions
• Accountability:Take ownership of and pride in our actions and service delivery
• Inspire:Be inspired to be your best self and have fun in the process
• Integrity:Do the right thing, the right way, every time!
• Stewardship:Careful management of something entrusted to us.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.