Desktop support Technician- Onsite

OVATION Workplace Services; Cockeysville (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

OVATION Workplace Services is seeking an entry level Desktop Support Technician for onsite support. This role involves assisting users with hardware/software issues, managing assets, and documenting incidents. Ideal candidates will have a strong technical background and excellent problem-solving skills.

Qualifications

• Entry level position in Information Technology.
• Technical support for Desktop & Laptop hardware/software.
• Asset management and coordination for office moves.

Responsibilities

• Acts as a first contact for technical assistance.
• Documents incidents and records in ticketing system.
• Image and deploy laptops/desktops/tablets.

Skills

Troubleshooting

Technical Assistance

User Support

Windows OS

Mac OS

Mobile Devices

Asset Management

Job description

Join to apply for the Desktop support Technician- Onsite role at OVATION Workplace Services

1 week ago Be among the first 25 applicants

Join to apply for the Desktop support Technician- Onsite role at OVATION Workplace Services

Deskside Support Services

The Onsite technician responsibilities include:

Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.

Job Description

Deskside Support Services

The Onsite technician responsibilities include:

Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.

Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS

Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.

Guide users with step-by-step instructions on installing applications.

Document and record incidents, service requests and their resolutions in the internal ticketing system.

Direct unresolved issues to the next level of support personnel

Help create technical documentation and manuals (KA) for known issues.

Image and deploy Laptops/ Desktops/Tablets to end users.

Asset Management (stock level check, tracking, receiving, preparing and shipment of assets)

Coordinating office moves

Level 2 Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at OVATION Workplace Services by 2x

Get notified about new Desktop Support Technician jobs in Hunt Valley, MD.

Columbia, MD $45,000.00-$65,000.00 1 week ago

IT Field Support Specialist Imaging - Hardware Technician 1

Helpdesk Technician - Tier V - TS/SCI w. Polygraph

Linthicum, MD $120,000.00-$155,000.00 8 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.