Desktop Support Technician III

Akaasa Technologies; Saint Paul (MN); On-site; USD 55,000 - 85,000; Full time

Job summary

Akaasa Technologies in Brooklyn Park, MN is seeking a Desktop Support Technician III to provide Windows desktop support, troubleshoot hardware and software, and assist with network-related issues. The role requires travel within the Minneapolis metro area and strong customer service skills.

The ideal candidate has 5–7 years of IT/Desktop Support experience, an associate degree or equivalent, and access to reliable transportation for local travel with mileage reimbursement.

Qualifications

• Associate's degree or equivalent experience.
• 5–7 years of IT/Desktop Support experience.
• Willingness to travel locally throughout the Minneapolis metro area (mileage reimbursed).

Skills

Windows desktop support

Hardware troubleshooting

Software troubleshooting

Networking (TCP/IP, VPNs)

Help desk ticketing systems

Communication/customer service

Education

Associate's degree or equivalent experience

Tools

ServiceNow

SCCM Service Suite

Job description

Desktop Support Technician III

Location: 10800 Xylon Ave N, Brooklyn Park, Minnesota 55445

Submissions close today at 12pm CST

Required Skills

• Strong Windows desktop support experience.
• Hardware/software troubleshooting and break/fix support.
• Networking knowledge (TCP/IP, VPNs, firewalls, switches, routing).
• Experience with help desk ticketing systems.
• Strong communication and customer service skills.

Preferred Skills

• ServiceNow (highly preferred)
• SCCM Service Suite
• Utility industry experience
• Self-starter comfortable in a fast-paced environment

Requirements

• Associate's degree or equivalent experience.
• 5-7 years of IT/Desktop Support experience.
• Reliable transportation and willingness to travel locally throughout the Minneapolis metro area (mileage reimbursed).

Note: Selected candidate will be expected to travel the Minneapolis metro area daily. Typically, within 30 minutes of the office. Milage will be covered, but worker must provide their own transport.