Desktop Support Technician III

Dynalectric Oregon; Portland (OR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health & Welfare (medical, dental & vision)

401(k)

401(k) match

Paid time off

Paid holidays

Flexible spending accounts

Life insurance

Disability insurance

Employee assistance program

Job summary

A multidisciplinary electrical firm is seeking a Desktop Support Technician III to provide support and maintenance for end users' desktop environments. Responsibilities include addressing hardware and software issues, conducting troubleshooting, and managing mobile device support. Ideal candidates should have an associate or bachelor's degree with 2-4 years of experience, strong communication skills, and proficiency in Windows OS and Microsoft Office. A competitive salary and comprehensive benefits package are offered.

Qualifications

• 2-4 years experience as a Desktop Support Technician or similar role.
• 0-1 years of supervisory experience.
• Preferred experience working with SQL.

Responsibilities

• Provide support and maintenance for end users in desktop computing environment.
• Address user tickets regarding hardware, software, and networking.
• Conduct remote troubleshooting to diagnose problems.

Skills

Excellent verbal and written communication skills

Great customer service skills

Great problem-solving skills

Ability to multi-task in a fast-paced work environment

Experience in responding to ticket-based support system

Education

Associate or bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Windows OS

Citrix

VMWare

MDM environment

SQL

Job description

We are a multidisciplinary electrical firm with the in-house expertise to plan, construct, install, and fully integrate a full range of electrical, control, and telecom systems. We offer a comprehensive line of innovative electrical solutions, performing work collaboratively—under one roof—to help us lower costs, increase accuracy, and promote project efficiency.

Job Summary

The Desktop Support Technician's III (DST III) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required. Escalates more complex issues to the IT Manager; may also validate the work of level I & II techs.

Essential Duties & Responsibilities

• Desktop computer support: Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes.).
• Guide users with step-by-step instructions (help create technical documentation and manuals.).
• Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available.).
• Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs.).

• Mobile device support: Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security.).
• Tablet configuration (assign tablet to specific user, configure required applications, device security.).
• Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security.).

• Asset inventory management: Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers.).
• Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal.).
• Ensures asset recovery upon employee departure (assigned by IT Manager to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use.).
• Manage the asset system (responsible for managing the local inventory database; also responsible for making modifications/improvements to the data base structure.).
• Audits systems for proper security software and configurations (as assigned by the IT Manager.).

• Computer setup: Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses.).
• Software installation (install user specific software per user manager instructions.).

• Miscellaneous Duties (as assigned by IT Manager): Scripting (automating repetitive tasks, improving overall efficiencies.).
• Validating work of staff (level I & II techs.).
• Writes initial draft of IT procedures (to be reviewed and approved by IT Manager.).
• Other duties as assigned by IT Manager.

Qualifications

• Associate or bachelor’s degree preferred or equivalent work experience.
• 2-4 yrs experience as a Desktop Support Technician or similar role.
• 0-1 yrs of supervisory experience.
• Excellent verbal and written communication skills.
• Experience with current Windows OS.
• Experience with Microsoft Office, Apple IOS, Citrix, VMWare, MDM environment.
• Experience in responding to ticket-based support system.
• Great customer service skills.
• Great problem-solving skills.
• Ability to multi-task in a fast–paced work environment.
• Preferred experience working with SQL

Physical Demands

The physical demands described here are representative of those that must be met by a DST III to successfully perform the essential functions of this job. The DST III is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception.

Work Environment

Office-based, in a temperature-controlled environment. Typical working hours for the DST III are generally Monday – Friday during normal business hours. Occasional travel to active construction sites in Portland and state wide. This may include adverse weather conditions.

Direct reports

The PM/E may occasionally oversee project coordinators and project engineers. May also work with labor superintendents, safety personnel, and general foreman.

Benefits

• Health & Welfare (medical, dental & vision)
• 401(k)
• 401(k) match
• Paid time off
• Paid holidays
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee assistance program

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

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