Systems Analyst II - 530871

The University of Alabama; Tuscaloosa (AL); Hybrid; USD 51,000 - 63,000; Full time

Job summary

The University of Alabama is seeking a Systems Analyst II to plan and configure software systems supporting administrative functions across campus. Under moderate supervision, you will implement integrations, support cloud/SaaS applications, and assist in process development.

You will collaborate with departments, manage user accounts and licenses, and contribute to training for entry-level analysts. The position offers hybrid work in line with university policy.

Qualifications

• Experience supporting or administering cloud applications, enterprise software-as-a-service platforms, identity and access management, software licensing, or comparable IT systems.
• Experience troubleshooting application access or configuration issues, following change procedures, maintaining technical documentation, and working directly with customers.
• Working knowledge of cloud application administration and identity and access management concepts, including accounts, groups, roles, permissions, authentication, multifactor authentication, subscriptions, and licenses.
• Ability to learn and administer multiple vendor consoles and apply documented technical, security, privacy, procurement, records-management, and responsible AI requirements.
• Ability to communicate clearly with users of varying technical ability, manage multiple requests, protect confidential information, and create concise support documentation.

Responsibilities

• Plan and configure low- to moderate-complexity software systems for university administration.
• Develop processes and create workflows; install, configure, and maintain integrations.
• Support and troubleshoot vendor-supplied cloud applications and AI platforms.
• Collaborate with departments, colleges, and campus customers to resolve issues.
• Provide guidance and training to entry-level systems analysts.

Skills

Cloud applications

SaaS platforms

Identity & access management

Software licensing

Troubleshooting

Customer support

Documentation

Change management

Education

Master's degree

Bachelor's degree

Associate degree

Job description

Pay Grade/Pay Range

Pay Grade/Pay Range: Minimum: $57,200 - Midpoint: $74,300 (Salaried E9)

Department/Organization

Department/Organization: 200721 - Enterprise Technology

Normal Work Schedule

Normal Work Schedule: Monday - Friday 8:00 AM - 5:00 PM

Note to Applicants

Note to Applicants: Position is eligible for hybrid work subject to University policy.

Job Summary

The Systems Analyst II plans and configures low- to moderate-complexity software systems to support the administrative function of the University under moderate supervision. This may include departmental and moderately critical applications. Assists in the development of processes. Creates workflows. Installs, configures, supports, and maintains integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus. Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner. May provide guidance and training to entry-level Systems Analysts.

Additional Department Summary

This position, under moderate supervision, administers and supports University-managed cloud applications, including traditional cloud / SaS applications as well as artificial intelligence (AI) platforms such as Anthropic, OpenAI ChatGPT, Microsoft, and Google Gemini. Manages user accounts, groups, roles, permissions, subscriptions, and licenses; performs access and license reviews; maintains service records; and resolves routine to moderately complex account, entitlement, authentication, and configuration issues. Performs approved administrative configuration and assists with routine account, content, and configuration transitions using documented procedures. Coordinates with users, vendors, identity, security, privacy, procurement, records-management, and other technical teams as needed. Maintains operating procedures and user guidance and may provide task-level guidance to entry-level analysts.

Required Minimum Qualifications

Master's degree; OR bachelor's degree and two (2) years of IT system analysis experience; OR associate's degree and four (4) years of IT experience to include two (2) years of IT system analysis; OR High school diploma or GED and six (6) years of IT experience to include two (2) years of IT system analysis.

Skills and Knowledge

Experience supporting or administering cloud applications, enterprise software-as-a-service platforms, identity and access management, software licensing, or comparable IT systems. Experience troubleshooting application access or configuration issues, following change procedures, maintaining technical documentation, and working directly with customers.

Working knowledge of cloud application administration and identity and access management concepts, including accounts, groups, roles, permissions, authentication, multifactor authentication, subscriptions, and licenses. Ability to learn and administer multiple vendor consoles and apply documented technical, security, privacy, procurement, records-management, and responsible AI requirements. Skill in resolving routine to moderately complex account, access, entitlement, license, and configuration problems; gathering logs and administrative information; documenting work; maintaining accurate inventories; and escalating issues appropriately. Ability to communicate clearly with users of varying technical ability, manage multiple requests, protect confidential information, and create concise support documentation.

Preferred Qualifications

Experience administering enterprise cloud applications or AI platforms, including Anthropic, OpenAI ChatGPT, Microsoft cloud and AI services, or Google Gemini. Experience with enterprise identity providers, single sign-on, automated provisioning, license-management portals, audit reporting, ticketing systems, service documentation, and higher education technology support. Relevant cloud, identity, security, or vendor certifications.

Background Investigation Statement

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity

The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.

The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.