Healthcare IT Desktop Support Specialist

NYC Health + Hospitals; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

NYC Health + Hospitals is seeking a Facility Desktop Support Technician to install, maintain, and troubleshoot IT equipment across desktops, scanners, and related peripherals. You will assist the IT Asset Manager with inventory and provide on-site user support.

Responsibilities include resolving hardware/software issues, configuring operating systems, and managing service requests. On-site AV support and documentation of solutions are also expected.

Qualifications

• High school diploma or equivalent with 4+ years in IT/desktop support.
• Experience in mainframe/mid-range environments is preferred or equivalent.
• Supervisory experience is desirable.

Responsibilities

• Diagnose and resolve hardware and software issues on desktops and peripherals.
• Provide end-user technical support via phone, email, or in person.
• Install, configure, and upgrade OS and software components.
• Maintain hardware inventory and assist with asset management.
• Support AV systems and on-site IT needs as required.
• Document activities and resolutions; manage tickets in ServiceNow.
• Perform other duties as assigned.

Skills

Desktop support

Hardware troubleshooting

Software troubleshooting

IT support

Service communication

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

NYC Health + Hospitals is seeking a Facility Desktop Support Technician to install, maintain, and troubleshoot IT equipment across desktops, scanners, and related peripherals. You will assist the IT Asset Manager with inventory and provide on-site user support.

Responsibilities include resolving hardware/software issues, configuring operating systems, and managing service requests. On-site AV support and documentation of solutions are also expected.