Desktop Support Technician (2nd Shift)

TEKsystems; New York (NY); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems is seeking an Entry Level Operating Room Desktop Support Tech for a contract role based in Brooklyn, NY. The role focuses on end-user device administration, imaging, deployment, and clinical software installations within a healthcare setting.

Responsibilities include user training, ticket resolution, and adherence to service levels. On-site position with competitive hourly pay and benefits eligibility for a temporary role.

Qualifications

• Experience in healthcare desktop support environments is required.
• Must be tech-savvy, personable, and proactive in a fast-paced healthcare setting.
• Entry level position with willingness to learn and support end users.

Responsibilities

• Perform desktop imaging and upgrades, PC and printer deployment.
• Set up Wyse terminals and config, configure mobile devices.
• Install clinical software and provide end-user training.

Skills

Desktop

Troubleshooting

Hardware

Windows

Customer service

Technical support

Imaging

Deployment

Active directory

Office 365

Printers

Ticketing system

Operating Room

Healthcare

Tools

Front Range ticket system

Innotas

Job description

Job Description

Operating Room Desktop Support Tech

• Computer imaging and upgrade.
• PC’s and Printer deployment.
• Wyse terminal setup and Configuration.
• Configure Mobile devices (IPhone, IPad ).
• Clinical software installations.
• Customer Service and Communication:
  • Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion.
  • Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures.
  • Provide exemplary customer service across all levels of the organization; embrace a “never-say-no” attitude when addressing customer issues.
  • Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT.
• Technical Skills (End User Device administration/configuration/support/ troubleshooting, Use of tools and utilities):
  • Critically analyze system failures and quickly determine remedies so as to provide for smooth workflow for daily staff activities.
  • Perform checkpoint rounds throughout the environment to ensure all equipment is operational.
  • Ensure that electronic and physical security policies for computers, data, and IT infrastructure are adhered to.
  • Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone.
  • Responsible to solve typical software and hardware problems and malfunctions on these systems.
  • Act as a technical resource to clients in making hardware and software acquisition recommendations.
  • Perform pro‑active diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses.
  • Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation.
  • Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels.
  • Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc.
  • Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department.
  • Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc.
  • Responsible to resolve specified number of tickets per day.
  • Responsible to resolve percentage of monthly tickets at desktop site using mobile tools and devices.
  • Responsible to close tickets in a timely manner while striving to reduce the mean time to resolve each issue.
  • Perform wire management throughout the environment on all of our IT equipment, to ensure wiring is properly maintained. This includes taking before/after pictures of the work that is completed.

Skills

• Desktop
• Troubleshooting
• Hardware
• Windows
• Customer service
• Technical support
• Imaging
• Deployment
• Active directory
• Office 365
• Printers
• Ticketing system
• Operating Room
• Healthcare

Top Skills Details

• Desktop
• Troubleshooting
• Hardware
• Windows
• Customer service
• Technical support
• Imaging
• Deployment

Additional Skills & Qualifications

This technician will be responsible for supporting users in a fast paced healthcare environment. MUST have prior experience doing desktop related work in a healthcare setting. Must be super tech savvy, personable, and have a proactive go‑getter mindset.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Brooklyn, NY.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brooklyn, NY.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

Equal Opportunity Employer Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Regulatory Statements

• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.