Desktop Support Technician/ Help Desk Specialist

Ipro Networks Pte. Ltd.; Raritan (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in talent acquisition seeks a Lab IT Services Support Specialist in Raritan, NJ. The role involves supporting IT systems in a lab environment, managing Windows platforms, and ensuring compliance with regulations. Ideal candidates will have strong technical skills and experience in lab settings. Join a collaborative team dedicated to enhancing lab operations and supporting scientific instrumentation.

Qualifications

• 2+ years of relevant experience or Associate’s degree required.
• Experience with desktop hardware and imaging.

Responsibilities

• Implement and support lab IT environments integrated with instrumentation.
• Administer customer’s Windows-based platforms.

Skills

Communication

Troubleshooting

Networking

Education

High School Diploma

Associate’s degree

Tools

Microsoft OS

Backup systems

Job description

Job Title: Lab IT Services Support Specialist
Location:Raritan NJ
Duration:6 Months
Shift:MF 7am-4pm OR MF 3pm-12am

Job Overview:
As part of a highly collaborative technical support team, you will be responsible for implementing, monitoring, and supporting IT systems in a laboratory environment. This role will include integration with scientific instrumentation, managing Windows-based environments, and providing both technical and compliance support. It requires a strong technical foundation, excellent communication skills, and experience working in regulated lab settings.

Key Responsibilities:

• Implement and support lab IT environments typically integrated with instrumentation.

• Administer and ensure connectivity of customer’s Windows-based platforms.

• Support operating systems, desktop hardware/peripherals, and instrument-controlled software.

• Manage onboarding, relocation, and retirement of lab equipment.

• Implement security policies including user/group permissions and group/local security policies.

• Analyze and implement enhancements to improve desktop platform performance.

• Act as liaison between client and instrument vendors for software/hardware issues.

• Provide support during system validations and change management efforts.

• Maintain physical inventory of lab PCs, software, and equipment.

• Ensure adherence to client policies through periodic reporting and compliance checks.

• Submit weekly reports and participate in team meetings as required.

• Provide support across OneSource practices and demonstrate appropriate use of tools/software.

• Maintain compliance with health, safety, security, and environmental protocols.

Qualifications:

• High School Diploma with 2+ years of relevant experience, or Associate’s degree in a relevant field.

• Knowledge of Microsoft OS, networking, remote computing, and backup systems.

• Experience with desktop hardware, imaging, and software configuration.

• Strong communication and troubleshooting skills.

• Ability to manage tasks in a regulated, validated environment.

Desired/Preferred Experience:

• Experience working with scientific instrumentation.

• Familiarity with GxP, ISO, and FDA-compliant environments.

• Background in Life Sciences or laboratory IT support.

• Exposure to validated systems and change management processes.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:
The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.