Benefit Claim Technician - Omaha, NE or Chattanooga, TN

Mutual of Omaha; Omaha (NE); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Benefit Claim Technician, where you'll play a crucial role in evaluating claims and ensuring accurate financial determinations. This exciting opportunity involves maintaining professional relationships and delivering exceptional customer service while staying updated on industry trends. With a focus on analytical skills and attention to detail, you'll contribute to a culture of diversity and inclusion. If you're ready to make a difference in the insurance industry and thrive in a collaborative environment, this role is perfect for you.

Benefits

401(k) plan with company contribution

Work-life balance

Paid holidays

Personal time off

Qualifications

• Strong analytical skills to interpret insurance contracts and data.
• Excellent communication skills for professional customer service.

Responsibilities

• Evaluate claims by gathering and analyzing relevant information.
• Maintain professional communication with claimants and internal teams.

Skills

Analytical Skills

Written Communication

Verbal Communication

Attention to Detail

Organizational Skills

Regulatory Knowledge

Job description

Benefit Claim Technician - Omaha, NE or Chattanooga, TN

Benefit Claim Technician - Omaha, NE or Chattanooga, TN

5 days ago Be among the first 25 applicants

• Hourly Wage:Minimum: $20.00 MidPoint: $24.25 Maximum: $28.50, plus annual bonus opportunity,ORplus incentive plan. [If your role is hourly with a set pay, use this bullet. Leave bullet at the top; Remove ‘,plus annual bonus’ OR ‘plus incentive p
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
  

WHAT YOU'LL DO:

• Independently evaluates claims by gathering and analyzing relevant information to make sound, well-documented decisions based on policy provisions and procedures.
• Maintains professional communication and builds strong relationships with claimants, employers, brokers, vendors, and internal teams (e.g., legal, underwriting).
• Ensures accurate financial determinations and eligibility assessments using salary data, contract terms, and medical/vocational documentation.
• Provides timely updates and clear written explanations to claimants and policyholders, maintaining high standards of customer service and compliance with ERISA and other regulations.
• Stays current with industry trends, legal requirements, and internal process changes to ensure accurate and efficient claims handling.
  

WHAT YOU’LL BRING:

• Strong analytical skills with the ability to interpret complex insurance contracts, medical/vocational data, and apply regulatory knowledge to claims decisions.
• Excellent written and verbal communication skills, delivering professional and empathetic customer service.
• Proficient in calculating benefits from basic to complex levels using policy provisions and supporting documentation.
• Highly organized with strong attention to detail, able to meet deadlines, manage priorities, and transition toward independent decision-making.
• Adaptable to change, with the ability to handle difficult situations calmly, escalate issues appropriately, and work effectively with various systems and tools.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
  

PREFERRED:

• Accident, Critical Illness and/or Hospital claims experience
  

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at [e-mail]. Please allow at least one week from time of applying if you are checking on the status.

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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