Desktop Support Technician

Vernovis

Wixom (MI)

Hybrid

USD 34,440 - 41,328

Full time

14 days+

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Job summary

A tech recruitment firm is seeking a Help Desk/Desktop Support Technician in Wixom, MI, to provide hands-on technical support. Responsibilities include troubleshooting hardware/software issues, managing user accounts, and administering Microsoft 365 services. The ideal candidate has experience with O365 administration and strong customer service skills. This is a full-time, hybrid role.

Qualifications

Experience with O365 administration (Exchange Online, Teams, Entra ID).
Strong troubleshooting and customer service skills.
Ability to work onsite and communicate effectively with end users.

Responsibilities

Provide desktop and help desk support for end users in a professional environment.
Administer and support Microsoft 365 tools including Exchange Online, Entra ID, and Teams.
Troubleshoot hardware, software, and network connectivity issues.
Maintain documentation and ensure timely resolution of support tickets.

Skills

O365 administration

Troubleshooting skills

Customer service skills

Job description

Base pay range

$25.00/hr - $30.00/hr

Associate Recruiter at Vernovis | Tech and Finance Recruitment Specialist

Location/ Work Structure: Wixom, MI (Hybrid)

Overview

Our client in Wixom, MI is seeking a Help Desk / Desktop Support Technician to provide hands‑on technical support to end users. This role involves troubleshooting hardware and software issues, managing user accounts, and administering key Microsoft 365 services.

Key Responsibilities

Provide desktop and help desk support for end users in a professional environment
Administer and support Microsoft 365 tools including Exchange Online, Entra ID (Azure AD), and Teams
Troubleshoot hardware, software, and network connectivity issues
Maintain documentation and ensure timely resolution of support tickets

Qualifications