Desktop Support Technician

Davita Inc.; Westfield (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Desktop Support Specialist to ensure smooth day-to-day technology operations. This role is fully onsite and involves providing technical support, managing user workstations, and delivering exceptional customer service. Ideal candidates will have strong desktop support experience and skills in troubleshooting and hardware management.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off/Leave

Qualifications

• Proven experience in desktop support or IT helpdesk roles (Tier 1-3).
• Strong knowledge of Windows OS, Microsoft 365, and enterprise applications.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide Tier 1-3 technical support as the main IT contact.
• Set up and configure new user workstations and hardware.
• Manage and resolve support tickets in a timely manner.

Skills

Desktop

Windows 10

Support

Troubleshooting

Hardware

Active Directory

Customer Service

Technical Support

Imaging

Deployment

Help Desk Support

Education

IT Certifications (CompTIA A+, Network+, Microsoft, etc.)

Job description

*Description*
Position Summary
100% onsite role. The Desktop Support Specialist will serve as the primary point of contact (POC) for all IT-related support across the organization. This individual will play a critical role in ensuring smooth day-to-day technology operations by handling everything from new user setups to complex troubleshooting.
Key Responsibilities
Act as the main IT contact for staff, providing Tier 1-3 technical support.
Set up and configure new user workstations, hardware, and software.
Perform device refreshes and hardware upgrades as needed.
Manage and resolve support tickets in a timely and professional manner.
Deploy and maintain desktops, laptops, printers, and other peripherals.
Maintain accurate documentation of systems, procedures, and support activities.
Deliver exceptional customer service and maintain a user-first mindset.
*Skills*
Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Customer service, Technical support, Imaging, Windows, Deployment, Help desk support
*Additional Skills & Qualifications*
Proven experience in desktop support or IT helpdesk roles (Tier 1-3).
Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
Experience with hardware troubleshooting, imaging, and deployment tools.
Familiarity with Active Directory, user account management, and remote support tools.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
IT certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.
Proactive problem-solver with a customer-focused attitude.
Comfortable working in a fast-paced, healthcare-oriented environment.
Strong organizational skills and attention to detail.
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Westfield,IN.
*Application Deadline*
This position is anticipated to close on Jun 24, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.