Desktop Support Technician

Cynet Systems Inc; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in technology support is looking for a dedicated individual to join their Tech Lounge team. This role focuses on providing top-notch customer service, diagnosing IT issues, and educating clients on new technologies. Successful candidates will exhibit strong communication and problem-solving skills, backed by technical expertise in a dynamic tech environment.

Qualifications

• Experience in customer service/support and client services.
• Knowledge of Microsoft products such as O365, Teams, Windows OS 10/11.
• Strong technical skills in desktop and mobile support.

Responsibilities

• Diagnose IT issues and provide real-time solutions.
• Educate customers on technology adoption.
• Utilize Service Now to track incidents.

Skills

Strong people skills

Problem solving

Excellent communication skills

Time management

Knowledge of financial applications

Customer service/support experience

Technical skills related to desktop support

Tools

Microsoft Office Suite

Service Now

Job description

Job Description:

Pay Range: $19hr - $24hr

• Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support.
• Candidate will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Work with Tech Lounge team to ensure scheduling and calendar is at a steady run xx.
• Provide customers with training and advice on DB related technologies and updates during service visit.
• Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge.
• Educate and share with customers on new technology and processes to enhance technology adoption.
• Provide customers with training and advice on our Client related technologies and updates during service visits.
• Utilise Service Now to record and track all incident related to service calls and appointments.

Skills and Experience:

• Strong people skills and a knack for problem solving.
• Excellent communication skills, both written and spoken.
• Excellent time management skills and can make decisions quickly.
• Previous experience supporting Investment Banking/financial environment is an advantage.
• Knowledge of financial applications and MS Office suite of products.
• Experience in customer service/support, client services, production support or technical support role working knowledge of Microsoft products such as O365, Teams, Windows OS 10/11.
• Working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android).
• Strong technical skills related to desktop, mobile, End User compute environment.