Desktop Support Technician

TEKsystems; Cicero (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

TEKsystems seeks a Desktop Support Technician to provide key IT support and ensure smooth technology operations. This fully onsite position involves troubleshooting, setting up new workstations, and maintaining end-user support. Ideal candidates will have robust knowledge of Windows and a customer-focused attitude in a busy healthcare setting.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave

Qualifications

• Proven experience in desktop support or IT helpdesk roles (Tier 1–3).
• Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the main IT contact for staff, providing Tier 1–3 technical support.
• Set up and configure new user workstations, hardware, and software.
• Manage and resolve support tickets in a timely and professional manner.

Skills

Windows 10

Troubleshooting

Customer service

Active Directory

Technical support

Imaging

Education

IT certifications (CompTIA A+, Network+, Microsoft, etc.)

Job description

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Description

Position Summary

100% onsite role. The Desktop Support Specialist will serve as the primary point of contact (POC) for all IT-related support across the organization. This individual will play a critical role in ensuring smooth day-to-day technology operations by handling everything from new user setups to complex troubleshooting.

Key Responsibilities

Act as the main IT contact for staff, providing Tier 1–3 technical support.

Set up and configure new user workstations, hardware, and software.

Perform device refreshes and hardware upgrades as needed.

Manage and resolve support tickets in a timely and professional manner.

Deploy and maintain desktops, laptops, printers, and other peripherals.

Maintain accurate documentation of systems, procedures, and support activities.

Deliver exceptional customer service and maintain a user-first mindset.

Skills

Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Customer service, Technical support, Imaging, Windows, Deployment, Help desk support

Additional Skills & Qualifications

Proven experience in desktop support or IT helpdesk roles (Tier 1–3).

Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.

Experience with hardware troubleshooting, imaging, and deployment tools.

Familiarity with Active Directory, user account management, and remote support tools.

Excellent communication and interpersonal skills.

Ability to work independently and manage multiple priorities.

IT certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.

Proactive problem-solver with a customer-focused attitude.

Comfortable working in a fast-paced, healthcare-oriented environment.

Strong organizational skills and attention to detail.

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Westfield,IN.

Application Deadline

This position is anticipated to close on Jun 24, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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