Desktop Support Technician

TEKsystems; Westerville (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology services provider is seeking a Field Services Desktop Technician to ensure effective support of desktop computing environments at a medical center. The role requires strong troubleshooting skills and proficiency in both Windows and MAC environments, along with excellent customer service skills. This is a fully onsite position located in Columbus, OH, and offers comprehensive benefits including health, 401(k), and paid time off.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Preference for candidates with MAC and PC experience.
• Solid soft skills required; role is 51% customer service.
• Experience with patient interactions and being on feet all day.

Responsibilities

• Identify and resolve issues in desktop computing environment.
• Provide technical support for hardware and peripherals.
• Enter patient rooms and handle equipment safely.

Skills

Windows 10

Troubleshooting

Hardware

Customer service

Technical support

Deployment

Education

A+ certification

Tools

MS Teams

Cisco Video

Cisco VOIP

Job description

Description

Responsible for identifying, remediating and communicating issues and needs pertaining to the desktop computing environment at the medical center. The Field Services Desktop Team. This includes but is not limited to: PC’s, laptops, phones, scanners, printers, software, and handheld devices. Provides technical expertise, fault diagnosis, identification, isolation and resolution for video and peripheral equipment issues and deployments. Both positions will need knowledge and experience in Microsoft Teams. The 100% candidate will need knowledge and experience in Cisco Video, and basic Cisco VOIP programming as well. Individual must have very solid soft skills, experience supporting both Dell and Apple products is preferred; previous experience with Geek Squad or MAC Genius Bar or like experience is a plus.

Skills

Windows 10, Troubleshooting, Hardware, Customer service, Technical support, Deployment

Top Skills Details

Windows 10,Troubleshooting,Hardware,Customer service,Technical support,Deployment

Additional Skills & Qualifications

- Preference will be given to individuals who possess both MAC and PC experience and A+ certifications.

- Individual must have very solid soft skills – this role is 51% customer service, 49% technical

- Must be ok with being on feet all day long

- Will be entering into patient rooms and OR/ERs, need to be ok with blood

- Must be trainable and wiling to learn

- Prefer this person have experience with MS Teams (Connection troubleshooting, Microphone and Video aren't working, they can hear me but I can't hear them issues, etc.)

- Prefer experience over education

- Non-smoking campus

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $21.64 - $21.64/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,OH.

Application Deadline

This position is anticipated to close on Jul 9, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.