Desktop Support Technician

Konsus, Inc. (Superside); United States; Remote; USD 50,000 - 75,000; Full time

Job summary

A leading IT company seeks a Desktop Technician to provide support and troubleshoot technical issues. You will work with global IT teams to enhance support processes and contribute to vital IT projects. Candidates should possess an Associate's degree or relevant certifications and have a minimum of three years of experience in a multinational organization.

Qualifications

• Minimum three years of experience supporting global infrastructure.
• Experience troubleshooting hardware, desktop, and cloud applications.
• Proven ability to work independently in a remote environment.

Responsibilities

• Provide front-line technical support through a ticketing system.
• Collaborate with IT colleagues to diagnose technical issues.
• Contribute to IT projects like security audits.

Skills

Troubleshooting

Technical Support

Cloud Applications

Technical Training

Education

Associate's degree in a technology-related field

Job description

A company is looking for a Desktop Technician.

Key Responsibilities

• Provide front-line technical support, resolving incidents and service requests within a ticketing system
• Collaborate with global IT colleagues to diagnose, troubleshoot, and escalate technical problems across various platforms
• Contribute to IT projects, including security audits and process improvements

Required Qualifications

• Associate's degree in a technology-related field or relevant certifications with experience
• Minimum of three years of experience supporting global infrastructure in a multinational organization
• Proven experience troubleshooting hardware, desktop applications, and cloud applications
• Experience in delivering technical training to both technical teams and end-users
• Ability to work independently and effectively in a remote work environment