Desktop Support Technician II US

neteffects; Dayton (OH); On-site; USD 48,000 - 50,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician to provide technical support across multiple customer sites in the Dayton metro area. The technician will be responsible for diagnosing and repairing hardware and software issues, ensuring high-quality customer service during interactions, and supporting various projects including printer migrations and PC refresh tasks. Must travel occasionally, including overnight out-of-state if needed.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Qualifications

• Strong hands-on knowledge of diagnosing/replacing internal PC/laptop hardware.
• Excellent at delivering customer experiences in high-interaction environments.
• Ability to work independently and be highly reliable.

Responsibilities

• Act as a floating technician within the local metro area to support operational needs.
• Diagnose, troubleshoot, and resolve software and hardware issues.
• Provide in-person technical support to end users at various customer sites.

Skills

Customer Service

Troubleshooting

Technical Support

Hardware Diagnosis

Software Issue Resolution

Job description

Desktop Support Technician
Shift: Monday-Friday 8:00am-4:30pm
Pay Rate: $23.50/hour
Work Location: Dayton Metro Area

• Must be flexible to work at any of the four designated locations within the Dayton area.
• All sites are within 30 minutes of one another.

Primary Locations:

• Beavercreek, OH
• Vandalia, OH
• University of Dayton, OH
• Dayton, OH

Position Summary:
The technician will serve as a floating resource to maintain operational stability across multiple customer sites. Please carefully review the background and compliance requirements before submission. Primary Responsibilities:

• Act as a floating technician within the local metro area to support time off, leaves of absence, backfills, special projects, and any other operational needs.
• Provide coverage outside the metro area, including multi-day overnight travel out of state as needed (infrequent but required).
• Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Diagnose, troubleshoot, and resolve software and hardware issues, including OS errors, network printing issues, and more.
• Support asset management tasks including IMAC (Install, Move, Add, Change).
• Assist with large-scale printer migrations and PC refresh projects.
• Ensure all service tickets receive proper follow-up and documentation.
• Provide in-person technical support to end users at various customer sites.
• Backup and restore user data as needed.
• Document and help improve internal processes.
• Mentor new employees and support coworkers in resolving user issues.
• Support the Site Leader in process execution and escalations.
• Manage multiple tasks/projects simultaneously.
• Work confidently in an enterprise IT environment.

Required Skills:

Delivers excellent customer experiences and thrives in high-interaction environments.

Strong hands-on knowledge of diagnosing/replacing internal PC/laptop hardware (motherboard, RAM, CPU, drives) and resolving common software issues (e.g., Windows blue screen, Outlook, network printing).

Must be comfortable with occasional overnight, out-of-state travel based on coverage needs.

Must work independently, be highly reliable, and consistently available during scheduled hours.

Requirements:

• Drug and Background screening
• Reliable transportation

Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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