Desktop Support Technician

GDH; St. Louis (MO); On-site; USD 44,000 - 50,000; Full time

Job summary

GDH is seeking an on-site Windows Migration Deployment Support Technician to lead enterprise-scale Windows 10 to Windows 11 migrations. You will deploy devices, provision software, validate configurations, and assist end users throughout the migration process while adhering to project timelines.

Responsibilities include performing deployments, troubleshooting issues, following escalation procedures, and documenting work.

Qualifications

• Experience supporting Windows desktop OS in enterprise environments.
• Knowledge of Windows 10 and Windows 11.
• Experience with device deployment, software installation, and troubleshooting.
• Ability to follow detailed procedures and complete repeatable tasks.
• Strong customer service and communication skills.
• On-site work in Louisville, KY for the assignment.
• Experience with enterprise imaging or device provisioning preferred.
• Windows 11 migration experience preferred.
• Familiarity with post-deployment support and escalation processes preferred.

Responsibilities

• Provide on-site support for Windows 10 to Windows 11 migrations.
• Perform device deployment, provisioning, software installation, and validation.
• Support end users before, during, and after device migrations.
• Follow documented deployment, testing, and escalation procedures.
• Troubleshoot Windows desktop hardware, software, and user issues.
• Escalate complex technical issues through established support channels.
• Collaborate with end-user computing teams to maintain deployment quality and schedules.
• Document completed work, exceptions, and unresolved issues.
• Maintain accurate records using ticketing, deployment tracking, and collaboration tools.

Skills

Windows support

Windows 10/11

End-user computing

Customer service

On-site Louisville

Imaging provisioning

Job description

Role Summary

The Windows 11 Migration Deployment Support Technician provides on-site technical support for enterprise Windows 10 to Windows 11 migrations. This role supports device deployment, provisioning, validation, troubleshooting, and end users throughout the migration process while following established procedures and project timelines.

Responsibilities

• Provide on-site support for Windows 10 to Windows 11 migrations.
• Perform device deployment, provisioning, software installation, and validation.
• Support end users before, during, and after device migrations.
• Follow documented deployment, testing, and escalation procedures.
• Troubleshoot Windows desktop hardware, software, and user issues.
• Escalate complex technical issues through established support channels.
• Collaborate with end-user computing teams to maintain deployment quality and schedules.
• Document completed work, exceptions, and unresolved issues.
• Maintain accurate records using ticketing, deployment tracking, and collaboration tools.

Qualifications

• Experience supporting Windows desktop operating systems in an enterprise environment.
• Working knowledge of Windows 10 and Windows 11.
• Experience with end-user computing, device deployment, software installation, and troubleshooting.
• Ability to follow detailed technical procedures and complete repeatable tasks accurately.
• Strong customer service, communication, and teamwork skills.
• Ability to work on-site in the Louisville, Kentucky area for the duration of the assignment.
• Experience with enterprise imaging or device provisioning is preferred.
• Previous Windows 11 migration experience is preferred.
• Familiarity with post-deployment support and escalation processes is preferred.

Publishing Pay Range: $32.00 – $36.50 Hourly

This position is based in office and requires employee to work on-site.