Desktop Support Technician

See's Candies; South San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the confectionery sector is seeking a dedicated Technical Support Specialist to provide exceptional support to end users. This on-site role in South San Francisco emphasizes maintaining security policies while delivering top-notch technical assistance. Ideal candidates will possess strong skills in Windows and Mac operating systems, along with excellent communication abilities. Join a team that values quality and customer service, and be part of a company that has been a leader in its field since 1921. This is a fantastic opportunity to contribute to a beloved brand while advancing your technical career.

Benefits

Medical benefits

Paid time off

Financial benefits

Qualifications

• 3+ years supporting workstations in large LAN/WAN environments.
• Experience with Windows 10, Mac OS, and Office 365.

Responsibilities

• Monitor and maintain security and patch levels on workstations.
• Complete support requests and coordinate with support personnel.
• Participate in special projects like shop openings.

Skills

Windows 10

Mac OS

Azure Active Directory

Microsoft Office 365

Excellent communication skills

Organizational skills

Education

Formal technical training and certification

Job description

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See's is a leader in the confectionery industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing excellent customer service.

Job Description Summary

Provide excellent technical support to computer system end users while maintaining See's security policies. This position requires working overtime on weeknights and weekends based on business needs. It is an on-site role located in South San Francisco, California (not remote/hybrid).

Job Details

The pay range at start is expected to be between $35-$40 per hour; actual offer may vary depending on experience, skills, and market factors.

Position Responsibilities

• Monitor and maintain security and patch levels on all workstations.
• Complete support requests within established timeframes, prioritizing as needed.
• Coordinate with support personnel, provide updates, and escalate issues as necessary.
• Escalate unresolved issues to the Technical Support Supervisor promptly.
• Maintain workstations and peripherals, performing repairs or replacements as needed.
• Respond professionally and courteously to support requests.
• Provision credentials and resources following approved documentation.
• Adhere to See's Information Security Policies and Procedures.
• Recommend proactive solutions to IT management.
• Support multiple locations, including travel and overtime as required.
• Participate in special projects like shop openings and moves.
• Identify opportunities to improve technology and departmental effectiveness.
• Uphold company principles, including diversity and inclusion.

Minimum Qualifications

• At least three years supporting workstations and peripherals in large LAN/WAN environments.
• Experience with Windows 10 and Mac OS.
• Support experience with Azure Active Directory and Cloud Exchange.
• Support experience with Microsoft Office 365 and related products.
• Excellent communication skills.
• Organized, able to multitask under pressure.
• Formal technical training and certification required.

Additional benefits include medical, financial, and paid time off benefits, with details provided upon employment offer. This is an at-will position, and salary or benefits may be modified at any time based on performance and market conditions.

See's is an EOE and considers qualified applicants with criminal histories in accordance with applicable laws.