Desktop Support Technician

Ursus; Palo Alto (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a skilled Desktop Support Technician to join their dynamic team in Fremont. This role is pivotal in delivering exceptional IT support, requiring strong troubleshooting abilities and excellent communication skills. As the face of IT, you will assist with endpoint issues, support both technical and non-technical staff, and manage daily IT operations. If you thrive in a collaborative environment and are passionate about technology, this opportunity is perfect for you. Join a forward-thinking company where your contributions will make a real impact.

Qualifications

• 4+ years of desktop support experience with Windows and Mac.
• Proficient in enterprise IT support using Active Directory and Azure.

Responsibilities

• Provide onsite and remote support for computers and mobile devices.
• Troubleshoot hardware and software issues on Windows and MacOS.

Skills

Windows

Mac

JAMF

SCCM

Tools

Active Directory

Azure

Intune

Autodesk

Adobe Suite

O365

3DX

Catia

Job description

JOB TITLE: Desktop Support Technician

TOP SKILLS: Windows, Mac, JAMF, SCCM

LOCATION: Fremont, CA

DURATION: 6+ Month contract with potential to hire or extensions

RATE RANGE: Market Rate

SUMMARY:

Our client is seeking a highly qualified Desktop Support Technician to join their team in Fremont. The technician will be the face of IT support, requiring strong troubleshooting skills, excellent communication, and the ability to interact with both technical and non-technical staff. Key responsibilities include supporting endpoint issues, providing exceptional customer service, and assisting with daily IT operations.

RESPONSIBILITIES:

1. Provide onsite and remote support for computers and mobile devices.
2. Troubleshoot hardware and software issues on Windows and MacOS.
3. Support general and engineering applications such as Autodesk, Adobe Suite, O365, 3DX, and Catia.
4. Use device management systems including SCCM, Active Directory, Azure, JAMF, and Intune to troubleshoot issues.
5. Resolve basic network issues, including DNS, DHCP, and VPN problems.
6. Create and improve technical documentation for Tesla systems.
7. Collaborate with IT teams like Asset Management, O365, Security, Desktop Engineering, and Networking to escalate and resolve enterprise issues.
8. Manage tickets and resolve issues within SLA guidelines.
9. Lead special projects, coordinate with relevant teams, and ensure timely completion.

QUALIFICATIONS:

• At least 4 years of desktop support experience with Windows and Mac.
• Linux experience is preferred.
• Experience troubleshooting engineering applications is preferred.
• Proficient in enterprise IT support using Active Directory, Azure, and Exchange.
• Excellent communication skills, capable of explaining technical issues clearly and professionally.
• Strong customer service skills with attention to detail and follow-up.