Desktop Support Technician L2

Covestic Inc; Walnut Creek (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Desktop Support Specialist to join their dynamic team. This role involves providing exceptional technical assistance to customers, troubleshooting hardware and software issues, and ensuring seamless operation of computer systems. The ideal candidate will possess strong IT skills, a knack for problem-solving, and the ability to communicate effectively with users. If you thrive in a fast-paced environment and have a passion for technology, this opportunity is perfect for you. Join a forward-thinking company where your contributions will make a significant impact!

Qualifications

• 4+ years of experience in IT support roles.
• Excellent IT skills in troubleshooting hardware and software.

Responsibilities

• Provide technical assistance for hardware and software applications.
• Troubleshoot and diagnose technical issues effectively.

Skills

Troubleshooting

Customer Service

Technical Assistance

Communication Skills

Multitasking

Education

High School Diploma

Associate Degree in IT

College Education

Tools

Microsoft System Center Configuration Manager

VMWare

Encryption Software

Job description

A Desktop Support Specialist is responsible for:

• Providing technical assistance to customers regarding hardware and software applications.
• Troubleshooting and diagnosing technical issues.
• Assessing and understanding user needs and recommending technical fixes.
• Installing new programs and managing updates.
• Providing on-site or remote technical assistance.
• Setting up computer hardware systems.
• Configuring software applications.
• Updating antivirus software.
• Addressing user tickets regarding hardware, software, and networking issues.
• Managing, maintaining, and upgrading computer systems and peripherals.
• Training users in basic hardware and software usage.

Requirements:

• High School Diploma or GED. College Education is preferred.
• Valid driver’s license and reliable transportation. (Background check is required).
• Previous experience working in an IT support role, preferably four or more years’ experience
• Previous work-related experience in a customer service-related role could be a plus
• Minimum of an associate degree or OND in computer science, information technology, or in a related field
• Excellent IT skills and knowledge of troubleshooting computer-related issues, both hardware and software, as well as desktop, laptop and mobile devices
• Knowledge of Microsoft system center configuration manager, VMWare virtual desktop infrastructure, encryption software, as well as other software can be an added advantage
• Knowledge of TCP/IP, DNS and DHCP is desired
• Good communication skills, both oral and written
• Ability to meet new people and commence conversations
• Ability to multitask effectively and work in a fast-paced environment.