Tier II/III Help Desk Technician

Insight Global; Beverly (MA); On-site; USD 41,000 - 59,000; Full time

Job summary

Insight Global is seeking a Tier II/III Help Desk professional in Boston to support desktop and end-user computing, imaging, deployment, and software installations. The role requires hands-on management of devices via Intune and MECM/SCCM, plus troubleshooting escalated issues and ensuring security standards.

Collaboration with infrastructure and cybersecurity teams is essential for compliant endpoint management.

Qualifications

• 5+ years of experience supporting desktop and laptop hardware in a corporate environment.
• Experience with Microsoft Intune and MECM/SCCM, including device co-management.
• Experience with Windows 10/11 administration, imaging, software deployment, and troubleshooting.
• Understanding of application packaging, endpoint management, and desktop security tools PDQ Exp.

Responsibilities

• Support desktop and end-user computing environments, including workstation deployment, imaging, software packaging, and installations.
• Troubleshoot escalated hardware/software issues and manage devices via Intune and MECM/SCCM.
• Collaborate with infrastructure and cybersecurity teams on endpoint management, patching, MFA, and documentation.
• Provide local hands-and-eyes support for servers, networking gear, and other infrastructure components.

Skills

Desktop hardware support

Intune management

SCCM/MECM administration

Windows 10/11 administration

Imaging and deployment

Software packaging

Endpoint management

Troubleshooting

Tools

Intune

MECM/SCCM

PDQ

Windows 10/11

Job description

Job Description

Day-to-Day

Insight Global is looking to hire a Tier II/III Help Desk in Boston. This individual will support the desktop and end-user computing environment, handling workstation deployment, imaging, software packaging, application installations, and troubleshooting escalated hardware and software issues. They will manage and support devices through Intune and MECM/SCCM, assist with mobile device administration, maintain desktop security standards, and support software distribution efforts. The role will partner with infrastructure and cybersecurity teams to support endpoint management, patching, compliance initiatives, MFA technologies, and documentation. This individual will also provide local hands-and-eyes support for servers, networking equipment, and other infrastructure components while helping improve processes and tools used by IT support teams. Compensation ranges from $30/hr to $42.50/hr based on experience, skills, and qualifications

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must Haves

• 5+ years of experience supporting desktop and laptop hardware in a corporate environment
• Experience with Microsoft Intune and MECM/SCCM, including device co-management
• Experience with Windows 10/11 administration, imaging, software deployment, and troubleshooting
• Understanding of application packaging, endpoint management, and desktop security tools PDQ Exp