Tier 2 Cloud Support Technician

Executive 1 Holding Company, LLC; McLean (VA); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in IT Services is seeking a Tier 2 Cloud Support Technician to join their remote team. The role involves providing advanced technical support for AWS services, troubleshooting customer issues, and collaborating with internal teams. Ideal candidates will have strong AWS experience, proficiency in Linux, and excellent problem-solving skills. This entry-level position offers comprehensive benefits including medical coverage, PTO, and 401(k) matching.

Benefits

Medical, Vision, and Dental Coverage

PTO

401(k) Matching

Qualifications

• Strong experience with AWS services (EC2, S3, RDS, VPC).
• In-depth understanding of cloud architecture and networking principles.
• Proficiency in Linux/Unix systems administration.

Responsibilities

• Provide advanced technical support for AWS services and infrastructure.
• Troubleshoot customer issues related to AWS products.
• Collaborate with internal teams to resolve escalated problems.

Skills

AWS services

Cloud architecture

Linux/Unix administration

Scripting (Python, Bash, PowerShell)

Problem-solving

Communication

Job description

Job Title: Tier 2 Cloud Support Technician

Join to apply for the Tier 2 Cloud Support Technician role at Executive 1 Holding Company, LLC.

Location: Remote

Key Responsibilities:

• Provide advanced technical support for AWS services and infrastructure, including EC2, S3, RDS, and VPC.
• Troubleshoot customer issues related to AWS products, ensuring timely resolution.
• Collaborate with internal teams to resolve escalated problems and improve service delivery.
• Develop and maintain technical documentation for internal processes and customer support.
• Contribute to knowledge bases and support tools to enhance team efficiency.

Required Skills:

• Strong experience with AWS services (EC2, S3, RDS, VPC).
• In-depth understanding of cloud architecture and networking principles.
• Proficiency in Linux/Unix systems administration.
• Scripting skills in Python, Bash, or PowerShell.
• Excellent problem-solving and communication skills.

Preferred Qualifications:

• AWS certifications, particularly Solutions Architect Associate.
• Knowledge of infrastructure as code tools like CloudFormation or Terraform.
• Background in software development or DevOps practices.
• Active State Department-issued public trust clearance.

Benefits:

• Medical, Vision, and Dental Coverage
• PTO
• 401(k) Matching

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting