Manufacturing Desktop Support Engineer

TECEZE; Aiken (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

TECEZE is seeking a Technical Desktop Engineer to provide Level 1–2 end-user support in the United States. You will troubleshoot desktops, laptops, printers, and software, ensuring timely, high-quality service.

Responsibilities include managing Windows and Office 365 issues, handling user accounts, password resets, and documenting resolutions; you will work with IT teams and log tickets in ServiceNow or Jira.

Qualifications

• Experience in Help Desk or technical support.
• Knowledge of Windows operating systems and Microsoft Office.
• Basic networking concepts (TCP/IP, DNS, DHCP) and Active Directory.
• Familiarity with ticketing tools such as ServiceNow or Jira.
• Strong communication and problem-solving skills.

Responsibilities

• Provide Level 1 and Level 2 technical support to end users
• Troubleshoot desktop, laptop, printer, and software issues
• Resolve Windows and Office 365-related problems
• Manage user accounts, password resets, and access requests
• Log, track, and update tickets in the ticketing system
• Escalate complex issues to the appropriate teams
• Support hardware installations, upgrades, and replacements
• Maintain documentation of incidents and resolutions

Skills

Help Desk

Windows OS

Office 365

Active Directory

Networking basics

Ticketing tools

Communication

Job description

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end users
• Troubleshoot desktop, laptop, printer, and software issues
• Resolve Windows and Office 365-related problems
• Manage user accounts, password resets, and access requests
• Log, track, and update tickets in the ticketing system
• Escalate complex issues to the appropriate teams
• Support hardware installations, upgrades, and replacements
• Maintain documentation of incidents and resolutions

Required Skills:

• Experience in Help Desk or Technical Support
• Knowledge of Windows operating systems and Microsoft Office
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Familiarity with ticketing tools such as ServiceNow or Jira
• Good troubleshooting and communication skills.