Desktop Support Technician

Insight Global; Phoenix (AZ); On-site; USD 50,000 - 66,000; Full time

Job summary

An established industry player is seeking a Tier 2 Desktop Support Technician to join their dynamic team in Phoenix. This role involves resolving technical issues related to Windows Suite and macOS, managing hardware troubleshooting, and ensuring excellent customer service. The ideal candidate will thrive in a collaborative environment, demonstrating strong communication skills and the ability to prioritize tasks effectively. With a focus on efficiency and self-accountability, this position offers a chance to contribute significantly to the IT department while enjoying a range of benefits, including medical and vision insurance and a 401(k) plan.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Expertise in resolving tickets for Windows and macOS issues.
• Strong time management and task prioritization skills.

Responsibilities

• Manage work assignments with minimal supervision.
• Troubleshoot computers, printers, and related hardware.

Skills

Windows Suite

macOS

Troubleshooting hardware

Excellent communication skills

Time management

Customer service skills

Teamwork

Job description

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• Proficiency in Windows Suite and macOS

• Ability to troubleshoot computers, printers, and other related hardware such as servers, workstations, and cell phones

• Excellent verbal and written communication skills and customer service skills

• Ability to work well in a team environment

• Efficiently manage time and prioritize tasks

Job Description

Insight Global is seeking a Tier 2 Desktop Support Technician with expertise in resolving tickets related to Windows Suite and macOS issues, troubleshooting servers, workstations, field computers, peripherals, handheld devices, software, operating systems, and programming. The candidate should communicate effectively in both technical and professional contexts with employees across all levels and departments. Strong time management, task prioritization, and self-accountability are essential. The role involves managing work assignments with minimal supervision while following departmental change control and problem reporting procedures.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Oil and Gas

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Inferred benefits from the job description

Medical insurance

Vision insurance

401(k)

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Phoenix, AZ $50,000.00-$66,000.00 4 days ago