Desktop Support Technician

ENGIE Digital & IT; Pasadena (CA); Hybrid; USD 61,000 - 95,000; Full time

Job summary

ENGIE Digital & IT is seeking a Desktop Support Technician in Pasadena, CA. This role involves providing technical support for hardware, software, and network issues while collaborating with IT teams to enhance infrastructure. Ideal candidates will have a degree in IT and experience in desktop support.

Benefits

Comprehensive benefits package

401(k) Retirement Savings Plan with company match

Paid time off including wellness days

Qualifications

• Minimum two years experience in desktop support or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with software deployment and system management.

Responsibilities

• First line of technical support for end-users.
• Troubleshooting and resolving hardware, software, and network issues.
• Assisting with setup, configuration, and maintenance of desktop systems.

Skills

Windows operating systems

macOS operating systems

Microsoft 365

software deployment

system management

Microsoft Teams

supporting remote users

Education

Two (2) year degree in Information Technology or Computer Science

Job description

1 day ago Be among the first 25 applicants

What You Can Expect

As a Desktop Support Technician, you will be the first line of technical support for end-users, addressing hardware, software, and network issues for 300 local and remote users. Your day will start with responding to support requests, troubleshooting and resolving issues with Windows and macOS operating systems, Microsoft 365 applications, and other software. You will assist with the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals. Regular maintenance and updates on desktop systems will be part of your routine to ensure optimal performance and security. You will also deploy new hardware and software, including imaging and configuring new devices. Collaboration with the Workplace Technology Manager and other IT team members will be essential to identify and implement improvements to the IT infrastructure. Your role will involve participating in team meetings and contributing to the development of IT policies and procedures.

What You Can Expect

As a Desktop Support Technician, you will be the first line of technical support for end-users, addressing hardware, software, and network issues for 300 local and remote users. Your day will start with responding to support requests, troubleshooting and resolving issues with Windows and macOS operating systems, Microsoft 365 applications, and other software. You will assist with the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals. Regular maintenance and updates on desktop systems will be part of your routine to ensure optimal performance and security. You will also deploy new hardware and software, including imaging and configuring new devices. Collaboration with the Workplace Technology Manager and other IT team members will be essential to identify and implement improvements to the IT infrastructure. Your role will involve participating in team meetings and contributing to the development of IT policies and procedures.

This position will sit in Pasadena, CA and report to the Workplace Technology Manager.

What You’ll Bring

• A minimum of a two (2) year degree with a focus in Information Technology, Computer Science, or a related field; equivalent practical work experience accepted in lieu of degree
• A minimum of two (2) years experience in a desktop support or similar role
• Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common desktop applications
• Experience with software deployment and system management
• Expertise in Microsoft Teams for desktop and room video conferencing and collaboration
• Experience supporting remote users
  
  

Additional Details

• This role is eligible for our hybrid work policy
• It requires attendance at a worksite on a daily and/or rotation basis
• Must be available to travel locally up to 30% of the time
• Must possess a valid U.S. driver’s license/clean driving record
• Must be willing and able to comply with all ENGIE ethics and safety policies
  
  

Compensation

Salary Range: $ 61,400.00 - $94,070.00 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for an incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more .

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at [e-mail]. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

Business Unit: GBS

Division: GBS BS - IT

Legal Entity: ENGIE Services U.S. Inc.

Professional Experience: Junior (experience < 3 years)

Education Level: Technical College Diploma

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities

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