Desktop Support Technician

TEKsystems; North Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) retirement plan

Life Insurance

Short/long-term disability insurance

Paid time off

Job summary

TEKsystems seeks a Desktop Support Technician to support IT warehouse operations, hardware deployment, and end-user technology services. You will manage IT asset inventory, fulfill hardware requests, image equipment, and support peripherals across the organization.

The role emphasizes strong organizational and customer service skills, Windows-based imaging, and asset lifecycle management, with onsite work in North Chicago, IL.

Qualifications

• 1+ years in Desktop Support, Service Desk, Hardware Deployment, IT Asset Management, or related IT support role.
• Experience supporting Windows environments and end-user devices.
• Proficiency with Microsoft 365 applications (Outlook/Teams/Word/Excel/OneDrive).
• Experience with ITSM ticketing systems (ServiceNow, Remedy, or similar).
• Familiarity with IT asset management and inventory control processes.
• Basic imaging, deployment, and hardware lifecycle knowledge.
• Experience with SAP or similar inventory systems is a plus.
• Strong customer service, communication, and organizational skills.
• License: valid driver’s license to transport equipment.

Responsibilities

• Provide hands-on desktop support and hardware deployment for end users.
• Manage and fulfill IT hardware requests via ServiceNow.
• Receive, inventory, track, and deploy IT assets (laptops, desktops, monitors, mobile devices, peripherals).
• Update asset records and maintain inventory accuracy in SAP.
• Perform imaging, configuration, and deployment for Windows devices.
• Coordinate shipping/receiving, outbound shipments, and returns processing.
• Support offboarding equipment returns and remote user logistics.
• Generate shipping labels and coordinate with carriers.
• Maintain documentation and ticket updates throughout the support lifecycle.
• Follow IT policies, procedures, and security standards.
• Provide excellent customer service onsite and remotely.

Skills

Desktop Support

IT Asset Management

Windows OS

Microsoft 365

ITSM (ServiceNow)

SAP familiarity

Customer Service

Documentation & Ticketing

Driver's License

Tools

ServiceNow

Remedy

SAP

Job description

Overview

We are seeking a Desktop Support Technician to support IT warehouse operations, hardware deployment, and end-user technology services. This role is responsible for managing IT asset inventory, fulfilling hardware requests, imaging and deploying equipment, and supporting desktop peripherals across the organization. The ideal candidate will have experience in desktop support, IT asset management, or hardware fulfillment and possess strong organizational and customer service skills.

Key Responsibilities

• Provide hands-on desktop support and hardware deployment services for end users.
• Manage and fulfill IT hardware requests through the ServiceNow ticketing system.
• Receive, inventory, track, and deploy IT assets, including laptops, desktops, monitors, mobile devices, and peripherals.
• Update asset records and maintain inventory accuracy within SAP and related asset management systems.
• Perform computer imaging, configuration, and deployment activities for Windows-based devices.
• Coordinate shipping and receiving of IT equipment, including preparing outbound shipments and processing returned hardware.
• Support equipment recovery efforts for offboarded employees, including coordinating returns from remote users.
• Generate shipping labels and coordinate logistics through FedEx or similar carriers.
• Process returned equipment while adhering to company data retention and security policies.
• Set up and deploy computer peripherals, monitors, docking stations, and workstation equipment.
• Maintain accurate documentation and ticket updates throughout the support lifecycle.
• Follow all corporate IT policies, procedures, and security standards.
• Provide excellent customer service while supporting users both onsite and remotely.

Required Qualifications

• 1+ years of experience in Desktop Support, Service Desk, Hardware Deployment, IT Asset Management, or a related IT support role.
• Experience supporting Windows environments and end-user computing devices.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Experience working with ticketing systems such as ServiceNow, Remedy, or other ITSM platforms.
• Familiarity with IT asset management and inventory control processes.
• Basic understanding of computer imaging, deployment, and hardware lifecycle management.
• Experience with SAP or similar inventory/asset management systems is preferred.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities and maintain accurate documentation.
• Valid driver's license and ability to transport equipment between locations as needed.

Preferred Qualifications

• Experience supporting hardware fulfillment or IT warehouse operations.
• Knowledge of mobile device deployment and support.
• Experience handling equipment recovery and offboarding processes.
• Familiarity with IT inventory auditing and asset tracking best practices.
• Previous experience supporting enterprise environments with standardized hardware deployment processes.

Technical Environment

• Microsoft 365
• Windows 10/11
• ServiceNow / ITSM Platforms
• SAP
• Laptop and Desktop Imaging
• IT Asset Management
• Hardware Deployment & Inventory Control
• Mobile Device Support
• Peripheral Installation & Configuration

Job Type & Location

This is a Contract position based out of NORTH CHICAGO, IL.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 21, 2026.

Workplace Type

This is a fully onsite position in NORTH CHICAGO,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.