IT Service Technician

TEKsystems; Town of Colby (WI); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

HSA

PTO / Vacation

Job summary

TEKsystems is seeking an Onsite Field Services Technician II for our Colby, Wisconsin facility. You will deliver hands-on IT support to end users, manage devices, assist with onboarding/offboarding, MFA, and work with GT teams on local technology projects.

You’ll troubleshoot PCs, printers, mobile devices, and business apps, maintain asset records, and deploy devices while coordinating with global IT. This onsite role emphasizes strong customer service and independent onsite management.

Qualifications

• 3 to 5 years of experience in desktop support, field services, or onsite IT support.
• Strong troubleshooting skills across hardware, software, mobile devices, and end-user technologies.
• Experience with hardware deployment, device replacement, and asset management.
• Experience supporting user onboarding, offboarding, MFA, and account-access requests.

Responsibilities

• Serve as the primary onsite point of contact for day-to-day IT support.
• Troubleshoot and resolve issues involving Windows laptops/desktops, printers, mobile devices, and business apps.
• Create, update, and manage incidents and service requests through resolution.
• Escalate and coordinate issues with centralized GT support teams as required.
• Maintain accurate inventory records and user assignments for iPads and mobile devices.
• Configure, deploy, recover, wipe, and reissue devices.
• Install approved applications and accessories.
• Support hardware refreshes, relocations, and equipment deployments.
• Assist with site technology audits and inventory validation efforts.
• Provide onsite support for infrastructure and technical teams performing maintenance or upgrades.
• Create and maintain site-specific technical documentation and SOPs.
• Document equipment locations, configurations, support processes, and technical requirements.
• Support technology refreshes, upgrades, installations, and local IT projects.

Skills

Support

Install

Desktop

Windows 10

Troubleshooting

Installation

Customer service

Cable

Education

Associate degree in Information Technology or related discipline, or equivalent work experience

Tools

Microsoft 365

Microsoft Office Suite

Job description

Description

The Onsite Field Services Technician II serves as the primary onsite IT resource supporting the Colby, Wisconsin facility. This individual is responsible for delivering hands‑on technical support to end users, maintaining technology assets, supporting employee onboarding and offboarding activities, assisting with mobile device management, and participating in local technology projects and initiatives.

The technician collaborates closely with site employees, leadership, vendors, and centralized Global Technology (GT) teams to ensure reliable technology operations and responsive support. This position requires strong customer service skills, technical troubleshooting abilities, and the capability to independently manage onsite support activities while coordinating with specialized support teams as needed.

Serve as the primary onsite point of contact for day‑to‑day IT support.

Troubleshoot and resolve issues involving:

• Windows laptops and desktops
• Monitors and peripherals
• Printers and scanners
• Mobile devices
• Business applications
• Connectivity and access issues

Assist users with password resets, account lockouts, and multi‑factor authentication (MFA) setup and support.

Create, update, and manage incidents and service requests through resolution.

Escalate and coordinate issues with centralized GT support teams as required.

Maintain accurate inventory records and user assignments for iPads and mobile devices.

Configure, deploy, recover, wipe, and reissue devices.

Install approved applications and accessories.

Troubleshoot mobile device and application‑related issues.

Ensure mobile assets are properly documented and managed throughout their lifecycle.

Coordinate technology readiness for new employees, transfers, and departures.

Prepare and configure devices and user equipment.

Recover company‑owned assets during offboarding activities.

Maintain accurate technology and asset records throughout employee transitions.

Manage and maintain accurate inventory and asset records.

Support hardware refreshes, replacements, relocations, and equipment deployments.

Assist with site technology audits and inventory validation efforts.

Provide onsite support for infrastructure and technical teams performing maintenance or upgrades.

Documentation & Site Knowledge

Create and maintain site‑specific technical documentation and standard operating procedures.

Document equipment locations, configurations, support processes, and technical requirements.

Serve as a local technology knowledge resource for the facility.

Technology Projects & Site Initiatives

Support technology refreshes, upgrades, installations, and local IT projects.

Coordinate onsite activities with GT teams, vendors, and business stakeholders.

Assist with testing, validation, user acceptance activities, and implementation support.

Provide operational insight and local site knowledge during project execution.

Support the transition of new technology solutions into ongoing operations.

Power Platform Support

Maintain awareness of site‑specific Microsoft Power Apps and Power Automate solutions.

Assist users with application access, testing, navigation, and basic troubleshooting.

Support user adoption and training efforts.

Coordinate enhancement requests and escalations with application owners and GT teams.

Cross-Functional Coordination

Serve as a liaison between the site and various technology support groups.

Partner with:

• End User Computing (EUC)
• Service Desk
• Mobility Teams
• Infrastructure Teams
• Network Teams
• Cybersecurity Teams
• Manufacturing Technology Teams
• OT/Automation Teams
• Business Application Teams
• External Vendors
• Site Leadership

Skills

• Support
• Install
• Desktop
• Windows 10
• Troubleshooting
• Installation
• Customer service
• Cable

Top Skills Details

• Support
• Install
• Desktop
• Windows 10
• Troubleshooting
• Installation
• Customer service
• Cable

Additional Skills & Qualifications

3 to 5 years of experience in desktop support, field services, or onsite IT support.

Strong troubleshooting skills across hardware, software, mobile devices, and end‑user technologies.

Experience with hardware deployment, device replacement, and asset management.

Working knowledge of:

• Windows operating systems
• Microsoft 365
• Microsoft Office Suite
• Mobile device support
• Printers and peripherals

Experience supporting user onboarding, offboarding, MFA, and account‑access requests.

Understanding of incident, request, change, and asset management processes.

Ability to troubleshoot basic network and connectivity issues.

Strong organizational, analytical, and problem‑solving skills.

Excellent written and verbal communication skills.

Associate degree in Information Technology or related discipline, or equivalent work experience.

Experience supporting manufacturing, warehouse, utility, or industrial environments.

Familiarity with Microsoft Power Platform, including Power Apps and Power Automate.

Experience supporting Power Apps testing, user adoption, and troubleshooting efforts.

Job Type & Location

This is a Contract position based out of Colby, WI.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Colby, WI.

Application Deadline

This position is anticipated to close on Nov 21, 2026.

Workplace Type

This is a fully onsite position in Colby,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.