Desktop Support Technician

Insight Global; Newark (DE); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) after 90 days

Paid time off

Job summary

Insight Global is seeking a customer-focused Desktop Support Technician to join a collaborative team supporting employees across the organization. You will handle walk-up requests, phone support, Teams chats, and ticketing to resolve hardware and software issues quickly and professionally.

In this role, you will set up equipment and user accounts for new hires, assist with password resets, troubleshoot Windows systems, and document resolutions to improve self-help resources.

Qualifications

• Experience in desktop and end-user support.
• Ability to set up equipment and new user accounts.
• Strong Windows troubleshooting skills.
• Excellent communication and customer service.

Responsibilities

• Provide technical support for hardware, software, and end-user issues.
• Set up equipment and accounts for new employees.
• Assist with password resets and account administration.
• Troubleshoot Windows-based systems, laptops, desktops, printers, and peripherals.
• Respond to, resolve, and elevate support tickets as needed.
• Document issues, resolutions, and processes accurately.
• Deliver support via walk-up, phone, Teams, and desk-side interactions.

Skills

Customer service

Desktop support

Windows troubleshooting

End-user support

Tools

Microsoft Teams

Job description

We're looking for a customer-focused Desktop Support Technician to join a collaborative team supporting employees across the organization. This role is ideal for someone who enjoys solving technical problems, interacting with end users, and providing exceptional service in a fast-paced environment.

You'll support a variety of technology needs through walk-up support, phone calls, help desk tickets, Microsoft Teams, and desk-side assistance. This position offers a mix of hands-on desktop support and remote troubleshooting opportunities.

• Provide technical support for hardware, software, and end-user issues
• Set up equipment and accounts for new employees
• Assist with password resets and account administration
• Troubleshoot Windows-based systems, laptops, desktops, printers, and peripherals
• Respond to, resolve, and elevate support tickets as needed
• Deliver support through walk-up requests, phone calls, Teams, and desk-side interactions
• Document issues, resolutions, and processes accurately

Compensation:

$22 - 24.50/hr

• Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance.
• Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment.
• Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location