Desktop Support Technician

CGS (Computer Generated Solutions); New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

A leading company in IT consulting is hiring a Full-Time Desktop Support Technician to assist staff and executives in their Midtown Manhattan office. This role requires effective communication and troubleshooting skills to resolve tech issues across Windows and macOS environments, ensuring seamless support for employees.

Qualifications

• 4+ years of experience in IT support in an office environment.
• Comfortable supporting users of all levels within an organization.

Responsibilities

• Provide hands-on support for desktops, laptops, mobile devices, and printers.
• Troubleshoot software, hardware, and operating system issues.
• Support remote and in-office users with VPN, email, and collaboration tools.

Skills

Communication

Customer Service

Troubleshooting

Job description

CGS (Computer Generated Solutions) provided pay range

This range is provided by CGS (Computer Generated Solutions). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Direct message the job poster from CGS (Computer Generated Solutions)

Desktop Support Technician – Midtown NYC

We’re hiring a Full-Time Desktop Support Technician to assist staff and c-suite executives in a busy Midtown Manhattan office. This role focuses on face-to-face support—helping employees to resolve tech issues quickly and clearly. You’ll handle desktop setup, hardware support, software troubleshooting, and basic networking tasks. It’s a great fit for someone who enjoys working with people and solving problems.

What You’ll Do:

• Provide hands-on support for desktops, laptops, mobile devices, and printers (Windows & macOS)
• Troubleshoot software, hardware, and operating system issues
• Install and update software and applications as needed
• Set up new user accounts, reset passwords, and manage access
• Support remote and in-office users with VPN, email, and collaboration tools (e.g., Outlook, Zoom)
• Maintain and track IT equipment
• Handle basic network troubleshooting:
• Diagnose wired and wireless connectivity problems
• Assist with IP address assignment and identifying network settings
• Connect devices to network printers and shared drives
• Understand basic concepts like DHCP, DNS, and VPN access

What We’re Looking For:

• 4+ years of experience in IT support in an office environment
• Strong communication and customer service skills
• Work experience with both Windows and macOS platforms
• Understanding of basic networking principles (IP addresses, DNS, DHCP)
• Ability to troubleshoot Wi-Fi, Ethernet connections, and VPN issues
• Comfortable supporting users of all levels within an organization in person
• CCNA Certification is a plus

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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