Desktop Support Technician

Coforge; Minneapolis (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Coforge in Minneapolis is seeking a Desktop Support Technician to provide Level 1/2 support to end users, address incidents, and resolve requests via phone, email, and chat. You will handle inbound and outbound calls and perform basic hardware/software troubleshooting.

The ideal candidate has 2+ years of experience, can identify issues, escalate when needed, and document troubleshooting steps clearly. This is a full-time role requiring strong communication and customer service skills in a

Qualifications

• 02+ years of experience in desktop support.
• Experience handling inbound/outbound calls and chat/email.
• Good troubleshooting and documentation skills.

Responsibilities

• Handle inbound/outbound calls and assist end users.
• Provide Level 1/2 support to clients and escalate when needed.
• Identify issues and elevate them to appropriate resources.
• Resolve end-user incidents and requests via Phone, Email and Chat on first contact.
• Escalate user issues to appropriate resources when necessary.
• Perform basic hardware, software, and network troubleshooting.

Skills

Level 1/2 support

Inbound/outbound calls

Desktop Support

Job description

Key Skills: Level 1/2 support, inbound/outbound calls, Desktop Support

Experience: 02+ years

Mode of Hire: Full Time

We at Coforge is hiring for Desktop Support Technician with below skillset :-

• Handle inbound/outbound calls.
• Provide Level 1/2 support to the client.
• Identify issues and elevate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware, and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.