Desktop Support Specialist

Coforge; Alpharetta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions company is seeking a Desktop Support Specialist in Alpharetta, GA. This entry-level contract role involves providing Level 2 technical support, managing desktop hardware purchases, and updating Active Directory accounts. Ideal candidates will have 2-5 years of experience in IT support and strong problem-solving skills. The position includes rotating on-call weekend support.

Qualifications

• 2-5 years of experience in technical support.
• Ability to provide assistance in-person, over the phone, and remotely.
• Experience with documentation and ticket escalation.

Responsibilities

• Provide Level 2 technical support to end-users.
• Document tickets and escalate to the appropriate support team.
• Build and image computers for new users.

Skills

Level 2 technical support

Purchase desktop hardware & software

Active Directory

Rotating on-call support

Job description

Overview

Senior Executive Talent Acquisition @ Coforge | MBA in HR and Marketing

Job Title: Desktop Support Specialist

Skills: Level 2 technical support, Purchase desktop hardware & software, Active Directory, Rotating on-call support

Experience: 2-5 Years

Job Type: Contract

Location: Alpharetta, GA

Responsibilities

• Provide Level 2 technical support to end-users through in-person, phone, and remote assistance.
• Provide clear documentation in tickets and escalate to the appropriate support team or vendor where needed.
• Build and image computers for new users or replacement PCs.
• Follow standard Incident Management & Service Request processes and help maintain our Knowledge Base.
• Purchase desktop hardware & software.
• Create and update Active Directory accounts.
• Leverage 3rd party vendors to resolve issues & fulfil requests.
• Support onsite office technology including printers, cameras, displays, etc.
• Rotating on-call support on weekends.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting