Service Systems Technician

Laborie Medical Technologies Corp; Portsmouth (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off and paid volunteer time

Medical, Dental, Vision and Flexible Spending Account

Health Savings Account with Company Funded Contributions

401k Retirement Plan with Company Match

Parental Leave and Adoption Services

Health and Wellness Programs and Events

Awarded 2023 Cigna Healthy Workforce Designation Gold Level

Job summary

Laborie Medical Technologies Corp in Portsmouth, New Hampshire, seeks a Systems Technician to manage service ERP/CRM system issues. The role includes tracking requests, facilitating system improvements, and training team members. Candidates should have at least 2 years in a customer-facing role, preferably with medical devices, and proficient knowledge of Microsoft Office and ERP systems. The company offers comprehensive benefits, including medical plans, 401k, and paid time off.

Qualifications

• 2+ years of experience in a customer facing environment, preferably in medical device equipment.

Responsibilities

• Manage Systems break/fix requests and track statuses in applications.
• Log and follow up on required activities and monitor incoming requests.
• Entry of system transactions to initiate and close requests.
• Complete User Acceptance Testing for System changes.
• Create and update work instructions for Service activities.
• Provide training and support to Service team members.

Skills

Competent knowledge of Microsoft Office applications

Excellent command of English, both oral and written

Experience with corporate ERP and CRM systems (SAP and C4C preferred)

Ability to multi-task, organize, prioritize, and meet deadlines

Job description

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

Systems Technician is responsible for the reception, verification, and investigation of Service ERP/CRM/Ticketing system issues from relevant parties in order to facilitate the efficient resolution of System issues. This role tracks and manages ongoing Systems activities initiated by Service requests and coordinates the needed actions through oral, written, or electronic communications both internally and externally. This role monitors that all requirements related to the assigned activities are fulfilled, tracked, and maintains the keeping of records. In addition, the Systems Technician role may facilitate the initiation and fulfillment of System improvements and upgrades.

About the Role:

• Manage Systems break/fix requests, record dates and statuses in relevant applications.
• Log and facilitate required follow up activities.
• Monitor incoming requests and action accordingly or request additional needed information to action.
• Entry of system transactions to initiate, process, and close systems requests.
• Complete User Acceptance Testing for ERP/Ticketing System changes and improvements.
• Create and update work instructions for system processes related to Service activities.
• Provide training and support to Service team members on related work instructions and System processes.
• Work with Service Team leaders to provide necessary reporting on KPIs.
  

Minimum Qualifications:

• Competent knowledge of Microsoft Office applications.
• Excellent command of English, both oral and written.
• Experience with corporate ERP and CRM systems (SAP and C4C preferred).
• Ability to multi-task, organize, prioritize, and meet deadlines in a fast-paced
  environment.
• At least 2 years of experience in a customer facing environment; previous medical device equipment experience is preferred.

Why Laborie:

Our Mission every day is to operate as a world‑class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events
• Awarded 2023 Cigna Healthy Workforce Designation Gold Level

Laborie provides equal employment opportunities and non‑discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.