Field Service Technician II

Laborie; Addison (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Volunteer time

Medical Insurance

HSA with Company Contributions

401k with Company Match

Parental Leave

Wellness Programs

Healthy Workforce Designation

Job summary

Laborie is seeking a Field Service Technician in the Dallas area to install, maintain, and repair medical equipment across facilities. The role requires strong communication, problem-solving, and the ability to travel extensively across the United States.

Responsibilities include on-site service, troubleshooting down to component level, and accurate documentation. A technical college degree with 2+ years' field service experience is required; clinical device experience is a plus.

Qualifications

• Technical college degree with 2+ years field service experience.
• Strong customer service and problem-solving skills.
• Excellent communication and PC/network knowledge.
• Ability to travel 4–5 days/week and work remotely from home when needed.
• Clinical expertise in medical device setting is a plus.

Responsibilities

• Perform on-site equipment installations, maintenance checks, and repairs following Laborie policies.
• Analyze and isolate root causes, troubleshoot electro-mechanical assemblies and peripheral equipment.
• Maintain accurate records of issues and on-site visits in ticketing system with clear documentation.
• Stay knowledgeable about Laborie product line and service offerings; keep up with industry trends.
• Adhere to Laborie service levels to meet and exceed customer expectations.
• Make travel arrangements to complete scheduled visits.

Skills

Customer service

Communication

Networking basics

PC proficiency

Time management

Prioritization

Travel readiness

Education

Technical College degree

Job description

We believe that great healthcare is an essential safeguard of human dignity. A t Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you. We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For

As a key member of our Service department, the Field Service Technician delivers essential equipment installation, maintenance, and repair for medical facilities, requiring excellent communication and troubleshooting skills. Beyond direct service, you'll provide crucial feedback to our R&D and Operations Manufacturing departments, directly contributing to the continuous improvement of the Laborie product line. Location: Only seeking candidates in the following location: Dallas, TX, with extensive travel within the U.S.

About the Role

• Perform on-site equipment installations, maintenance checks, and repairs following standardized Laborie policies and procedures; utilize hand tools effectively to facilitate precise repairs.
• Analyze and isolate the root cause of issues, then troubleshoot and repair electro-mechanical assemblies, such as proprietary hardware and peripheral equipment, down to the component level.
• Maintain accurate records of all issues and on-site visits using our ticketing system, ensuring all required documentation for performed tasks is completed clearly and concisely.
• Stay knowledgeable about our entire product line and service offerings, as well as current industry products and technologies.
• Maintain adherence to Laborie service levels to consistently meet and exceed customer expectations.
• Make all necessary travel arrangements to complete scheduled visits.

Minimum Qualifications

• Technical College degree with a minimum of 2 years of field service experience, ideally within a medical or similarly regulated environment.
• Superior customer service skills and demonstrated ability to solve technical problems by effectively communicating with customers and professionally navigating challenging situations.
• Excellent verbal and written communication skills; thorough knowledge of PC operating systems, applications, and technologies; and a strong understanding of network protocols and implementations.
• Demonstrated skills in time management, planning, prioritization, and administration,with the ability to multi-task effectively and exercise patience and professionalism.
• Ability to work independently and flexibility for extensive travel (may require 4 to 5 days per week) to client sites, along with the ability to maintain a productive remote office from home.
• Clinical expertise in a hospital, clinic, or medical device setting is a significant plus.

Why Laborie

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events
• Awarded 2023 Cigna Healthy Workforce Designation Gold Level

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any character protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.