Desktop Support Technician

Braided Technologies, LLC.; Manchester (NH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Holidays & floating holidays

Mileage reimbursement

Team support

Job summary

Braided Technologies is a managed IT services provider based in Haverhill, MA. We're hiring a full-time Onsite IT Support Technician dedicated to one of our client sites—a nonprofit human services organization in Manchester, NH.

You'll be a Braided employee working onsite five days a week, with our remote engineering team backing you on every ticket. This hands-on, people-facing role is ideal for someone who likes solving problems in person.

Qualifications

• 1+ years in a helpdesk or desktop support role
• Working knowledge of Windows and Microsoft 365
• Clear, patient communication with non-technical staff
• Valid driver's license and reliable transportation; mileage reimbursed
• Ability to pass a background check

Responsibilities

• Desk-side and end-user support for staff at the client site
• Hardware setup and troubleshooting: workstations, printers, peripherals
• Asset deployment, recovery, and inventory tracking
• Onboarding and offboarding support (equipment, accounts, workspace setup)
• Meeting room and AV setup
• Desk phones and related equipment support; coordinate with client vendors
• Escalate complex issues to Braided's remote engineering team and see them through

Skills

Windows OS

Microsoft 365

Clear communication

Job description

Braided Technologies is a managed IT services provider based in Haverhill, MA, supporting organizations across New England. We're hiring a full-time Onsite IT Support Technician dedicated to one of our client sites - a nonprofit human services organization in Manchester, NH.

You'll be a Braided employee working onsite at the client's offices five days a week, with our remote engineering team behind you on every ticket. This is a hands-on, people-facing role - right for someone who likes solving problems in person rather than over the phone all day.

What you'll do

• Desk-side and end-user support for staff at the client site
• Hardware setup and troubleshooting: workstations, printers, peripherals
• Asset deployment, recovery, and inventory tracking
• Hands-on support for onboarding and offboarding (equipment, accounts, workspace setup)
• Meeting room and AV setup
• Hands-on assistance with desk phones and related equipment, coordinating with the client's vendors
• Escalate complex issues to Braided's remote engineering team and see them through

What we're looking for

• Roughly 1+ years in a helpdesk, desktop support, or similar IT support role (or strong equivalent experience - we care more about aptitude and reliability than credentials)
• Working knowledge of Windows and Microsoft 365
• Clear, patient communication with non-technical staff
• Valid driver's license and reliable transportation - occasional travel between client locations, with mileage reimbursed
• Ability to pass a background check, including screenings required by the client's regulatory environment

What you get

• $18-23/hour depending on experience, paid semi-monthly
• Company-supported health coverage for full-time 40-hour schedules
• 401(k) with company safe harbor contribution
• Paid time off plus 12 company holidays and 2 floating holidays
• Mileage reimbursement for work travel
• A team behind you - you're never the last line of support

About this role

This position supports a dedicated client engagement. Strong performers may have the opportunity to convert to a permanent role with the client or grow into Braided's remote service desk team.

Braided Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.