Desktop Support Technician - Los Angeles

Inspiroz; Los Angeles (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated School Technology Specialist to enhance IT support for charter schools. This entry-level role involves providing on-site technical assistance, managing installations, and ensuring client satisfaction through effective communication. Join a company that values innovation and offers opportunities for career growth while fostering a positive work culture. If you are passionate about technology and eager to make a difference, this position is perfect for you!

Benefits

Great company culture

Career growth opportunities

Competitive compensation package

Variable pay potential

Benefits

Qualifications

• 1-2 years experience in Tier 1 and 2 technical support.
• Strong knowledge of Windows and Mac systems, Active Directory, and networking.

Responsibilities

• Provide on-site technical support and manage installations and repairs.
• Communicate effectively with clients and ensure satisfaction.
• Track time and manage tickets using ConnectWise Manage.

Skills

Customer Service Skills

Technical Support Skills

Verbal Communication Skills

Written Communication Skills

Troubleshooting

Multitasking

Education

Bachelor’s Degree in Technology

Equivalent Certifications

Tools

ConnectWise Manage

Job description

Description
Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Los Angeles. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Take the next step in your IT career, and apply today!

Key Responsibilities For This Position Include The Following

Technical support and problem resolution

• Take the lead in resolving technical issues that require on-site support.
• Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.
• Conduct thorough troubleshooting to identify the root cause of problems.
• Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.
• Act as the liaison between on-site operations and the remote IT support team in India.
• Communicate technical issues and requirements to the remote team accurately and clearly.
• Provide detailed information and documentation to facilitate remote troubleshooting and support.
• Work closely with the remote service desk team to resolve technical issues.
• Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.

Customer support and service

• Communicate updates, challenges, and tasks to the client in a clear and timely manner.
• Listen actively to client concerns and address them appropriately.
• Establish and maintain strong relationships with clients, fostering a sense of trust and partnership.
• Assist clients in aligning technology solutions with their specific goals and requirements.
• Ensure client satisfaction by following up on issue resolution and providing necessary support.
• Take personal interest in the quality of work and meeting customer needs.
• Demonstrate professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
• Respond to emails within two hours during business hours and ensure timely responses to after-hours emails or requests, as per the company's communication policy.

Time Entry and Ticket Management

• Accurately and diligently track time spent on-site using ConnectWise Manage's time entry feature.
• Regularly update ticket statuses and provide clear and concise notes for effective communication and collaboration.
• Follow the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.
• Conduct a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.

Requirements

Knowledge of:

• Windows Systems
• Mac Systems
• Active Directory
• Networking equipment and concepts
• Hardware repairs and installations

Skills

• Excellent customer service skills
• Excellent hands-on technical support skills
• Excellent verbal and written communication skills

Abilities

• Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.
• Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
• Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
• Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.

Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.

Benefits

What Our Ideal Candidate Will Receive:

• A company focused on maintaining a great company culture
• An opportunity to make a difference in the company and to be rewarded for doing so
• A company that is always looking to improve while adhering to our core principles.
• An opportunity for career growth within the organization
• Competitive compensation package with variable pay potential and benefits

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology