Desktop Support Engineer

Harvey Nash; Lexington (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Benefits

Job summary

Harvey Nash is seeking a Desktop Support Specialist to provide on-site IT support in Lexington, Kentucky. The role focuses on desktop support, troubleshooting, and customer service in a fast-paced environment.

The ideal candidate will set up and maintain computers, diagnose hardware and software issues, and manage tickets (ServiceNow preferred). This long-term, indefinite contract offers benefits.

Qualifications

• Hands-on experience setting up, configuring, and installing computers.
• Working knowledge of desktop hardware and software support.
• Experience using ticketing systems; ServiceNow preferred.
• Ability to prioritize tasks and work under pressure.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide on-site desktop and technical support to end users.
• Configure, install, and deploy computers and related equipment.
• Diagnose and resolve hardware, software, and peripheral issues.
• Respond to, track, and manage support tickets through a ticketing system, preferably ServiceNow.
• Support workstation setup, upgrades, and replacements.
• Deliver responsive customer service and clear technical assistance.

Skills

Desktop setup

Desktop hardware

Ticketing systems

Prioritization

Troubleshooting

Customer service

Job description

Summary: We are seeking a candidate with deep hands-on expertise in technicalsupport, troubleshooting, and networking.

Here is the new on-site opportunity:

Position: Desktop Support Specialist

Location: Lexington, KY Onsite

Estimated Duration: Long-term indefinite contract

About the Role

We areseeking a Desktop Support Technician to provide on-site technical support inLexington, Kentucky. The ideal candidate brings strong desktop supportexperience, excellent customer service skills, and the ability to troubleshoothardware and software issues effectively in a fast-paced environment.

Key Responsibilities

• Provide on-site desktop and technicalsupport to end users.
• Configure,install, and deploy computers and related equipment.
• Diagnoseand resolve hardware, software, and peripheral issues.
• Respondto, track, and manage support tickets through a ticketing system, preferablyServiceNow.
• Supportworkstation setup, upgrades, and replacements.
• Deliverresponsive customer service and clear technical assistance.

Qualifications

• Hands-on experience setting up,configuring, and installing computers.
• Workingknowledge of desktop hardware and software support.
• Experienceusing ticketing systems; ServiceNow experience is preferred.
• Abilityto prioritize tasks and work effectively under pressure.
• Strongtroubleshooting and problem-solving abilities.
• Excellentcustomer service and communication skills.

A reasonable, good-faith estimate of the minimum and maximum for thisposition.

Benefits will also be available,

About us:

Harvey Nash is a national, full-service talent management firm specializing intechnology positions. Our company was founded with a mission to serve as thetalent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relativelyshort period of time and continues to guide us today. We are committed tooperating with the highest possible standards of honesty, integrity, and apassionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organizationwith over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/

Thanks,

Nishant Kumar

[e-mail]