Desktop Support Technician

NextGen | GTA: A Kelly Telecom Company; Lewisville (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

401k

Long-Term growth potential

Job summary

NextGen | GTA: A Kelly Telecom Company in Lewisville, TX is seeking a Desktop Support Technician to provide on-site IT support across desktop, laptop, printer, and peripheral devices in a manufacturing environment.

The role requires 1-3+ years' experience, strong troubleshooting, familiarity with Windows and Unix/Linux, IPCC, and ability to document procedures. Night shifts apply; health and 401k benefits accompany this full-time position.

Qualifications

• 1-3+ years of Desktop Support or Technical Support experience.
• Experience supporting production/manufacturing environments.
• Familiarity with Windows and Unix/Linux operating systems.
• Experience with Incident, Problem, and Change Control Management (IPCC).
• Ability to document systems and procedures.
• Excellent communication skills and teamwork.

Responsibilities

• Provide desktop, laptop, printer, and peripheral support.
• Troubleshoot hardware, software, network, and OS issues.
• Support Windows and Unix/Linux environments, including virtualization.
• Manage incidents and changes following IT processes.
• Document troubleshooting steps and solutions.
• Assist with onboarding, deployments, and asset management.
• Collaborate with teams to resolve issues and improve processes.
• Provide day-to-day IT support in a manufacturing setting.

Skills

Desktop support

Troubleshooting

Windows & Unix/Linux

IPCC

Documentation

Communication

Teamwork

On-site support

Tools

Azure

VMware

Hypervisors

Job description

Looking for a Desktop Support Technician- all 5 days onsite- Lewisville TX

Night Shifts

What you will bring to the table as a Desktop Support Technician:

• Provide desktop, laptop, printer, and peripheral support
• Troubleshoot hardware, software, network, and operating system issues
• Support Windows and Unix/Linux environments, including virtualized infrastructure
• Manage incidents, problems, and change requests following established IT processes
• Document systems, troubleshooting procedures, and technical solutions
• Support user onboarding, device deployments, and asset management
• Collaborate with cross-functional teams to resolve technical issues and improve processes
• Provide day-to-day IT support within a manufacturing or production environment

Requirements:

• 1-3+ years of Desktop Support, IT Support, or Technical Support experience
• Experience supporting production, manufacturing, warehouse, or industrial environments
• Understanding of day-to-day operations within manufacturing facilities
• Experience with Incident, Problem, and Change Control Management (IPCC)
• Working knowledge of Windows and Unix/Linux operating systems
• Exposure to virtual environments such as Azure, Hypervisors, or VMware
• Strong troubleshooting and root cause analysis skills
• Experience with ticketing systems and end-user support
• Ability to create technical documentation and technical procedures
• Strong technical writing skills, including documenting systems and solutions
• Dependable and accountable
• Professional attitude and strong work ethic
• Excellent verbal and written communication skills
• Ability to work independently and within a team

Preferred:

• Active Directory, Office 365, device imaging, and deployment experience
• Support experience with scanners, label printers, handheld devices, and production-floor equipment
• Basic networking knowledge (TCP/IP, DNS, DHCP)

What you didn’t know about us:

• Health, Dental and Vision Benefits
• Long-Term growth potential
• 401k
• With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!