Desktop Support Technician

F2Onsite; Hot Springs (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT field services company is seeking an IT Support Specialist for a 3+ month contract in Hot Springs, Arkansas. The role includes troubleshooting and repairing various technology products in an end-user environment, supporting client needs, and ensuring high customer service standards. Ideal candidates will have a technical school certification and relevant experience.

Qualifications

• 1-2 years of relevant experience required.
• Knowledge of relevant software and hardware systems.
• Ability to lift and move computer equipment up to 50 lbs.

Responsibilities

• Perform troubleshooting and repair of PCs, laptops, and printers.
• Provide support to VIP clients.
• Respond to change management requests and perform IMAC activities.

Skills

Communication

Customer service

Technical troubleshooting

Interpersonal skills

Education

Technical school certification

Job description

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Job Description

IT Support Specialist-3 + month contract

Job Description

IT Support Specialist-3 + month contract

Job Summary

IT Support Specialist is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

Provide support to client identified VIPs

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

Perform Install/Move/Add or Change (IMAC) activities.

Perform all assigned desk-side support activities

Display outstanding technical and professional services skills at all times

Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

Understands and follows all documented service operations policies and procedures.

Other duties or certifications may be assigned to meet business needs

Requirements

Education and Experience:

Typically requires technical school certification or equivalent of 1-2 years of relevant experience

Knowledge of relevant software and hardware systems

May Require Additional Customer-specific Certifications Or Training As Required

Skills:

Excellence in communication and customer-facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair kit

Additional requirements may exist if offer of employment is extended

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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