Field Service Support Technician - Boston, MA

Connect America; United States; Remote; Full time

Job summary

Connect America is seeking a compassionate Field Service Support Technician to support seniors by installing and managing Lifeline emergency equipment. This role offers flexible hours and the possibility of substantial income based on service completed. Ideal candidates should possess strong communication and organizational skills, as well as a valid driver's license for travel within a defined territory.

Qualifications

• Ability to operate basic office and communication equipment.
• Strong organizational skills to prioritize tasks.
• Valid driver’s license with 75% travel capability.

Responsibilities

• Adjust training approaches to meet subscriber needs.
• Schedule and complete appointments within standard timeframes.
• Maintain communication regarding work order status.

Skills

Organizational Skills

Compassion

Communication

Technical Understanding

Patient Care

Job description

Field Service Support Technician

Do you enjoy working with people in a mission-driven role? Are you seeking a position with increased earning potential and flexible scheduling? Connect America is looking for your talent to support our customers as a Field Service Support Technician. We welcome candidates with in-home experience, such as utility workers or home health aides supporting customers at home. Both full-time and part-time roles are available, making this a great opportunity for additional income or flexible work schedules. If you have relevant experience, we’d love to connect with you!

We are hiring in Massachusetts: Boston, MA.

This role supports the Boston area within a 100-mile radius. If you reside within a 30-minute drive of Boston, this position might be ideal for you.

The typical schedule is Monday-Friday, 9am-5:30pm, with some flexibility to meet customer needs.

The starting pay is $15/hr, with additional earnings based on installations and services completed weekly, plus mileage reimbursement. The potential annual income can reach up to $60,000.

About Connect America

For over 40 years, Connect America and its brands, including Lifeline, have helped seniors and at-risk populations live safely and independently at home. As North America’s largest independent provider of connected care, we offer innovative technologies that enhance quality of life, enable early interventions, reduce hospitalizations, and provide peace of mind for millions annually. We are committed to ethical and respectful treatment of customers and team members, fostering trust and collaboration.

Our headquarters are located in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Role Overview

The Field Service Support Technician plays a vital role within our Lifeline division, delivering emergency response services, medication management, and digital engagement solutions tailored for seniors. Your responsibilities include in-home installation, service, and retrieval of Lifeline emergency equipment and other monitoring devices. If you are caring, compassionate, and enjoy working independently with seniors, this role is a great fit. The territory covers Boston, MA, and surrounding areas within a 100-mile radius.

Key Responsibilities

• Adjust training approaches to meet subscriber needs, ensuring understanding of services.
• Educate and train subscribers and caregivers in a professional, respectful manner.
• Process work orders for installations, training, service, and equipment retrieval.
• Schedule and complete appointments within standard timeframes, providing excellent service.
• Introduce subscribers and caregivers to Lifeline equipment and services, ensuring comfort and understanding.
• Maintain communication regarding work order status and manage equipment inventory.
• Submit required documentation accurately and timely.
• Provide feedback for continuous improvement.
• Occasional evening or weekend appointments for emergency services may be required.

Qualifications and Skills

• Ability to operate basic office and communication equipment (fax, PC, smartphone).
• Basic understanding of electronic devices and online applications.
• Patient, caring, and compassionate, especially with seniors hesitant about technology.
• Strong organizational skills to prioritize tasks and follow installation instructions.
• Valid driver’s license; ability to travel within a 100-mile radius (up to 75% travel).
• Ability to lift up to 40 pounds and climb stairs.