Desktop Support Technician

OVATION Workplace Services; Hebron (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in IT services is seeking a Desktop Support Technician. This entry-level role involves hands-on experience with Windows, Linux, and Mac OS, as well as troubleshooting diverse technical issues. Ideal candidates will possess excellent problem-solving skills and be familiar with ITSM tools. Join a team where you'll provide crucial support in a dynamic environment.

Qualifications

• Proven work experience as a Technical Support Engineer or similar role.
• Hands-on experience with Windows, Linux, or Mac OS environments.
• Good understanding of computer systems and mobile devices.

Responsibilities

• Diagnose and troubleshoot technical issues including BSoD.
• Troubleshoot Teams & Outlook sharing issues.
• Utilize ITSM ticketing tools for support management.

Skills

Problem-solving

Communication

Technical diagnosis

Tools

Windows

Linux

Mac OS

ITSM Ticketing tools

Autopilot

Intune

Job description

Join to apply for the Desktop Support Technician role at OVATION Workplace Services.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

Hands-on experience with Windows, Linux, or Mac OS environments.

Experience with ITSM Ticketing tools, autopilot, and Intune.

Good understanding of computer systems, mobile devices, and other tech products.

Ability to diagnose and troubleshoot basic technical issues, including BSoD (Blue Screen of Death).

Teams & Outlook Troubleshooting (issues while sharing meeting invites).

Excellent problem-solving and communication skills.

Seniority level: Entry level.

Employment type: Full-time.

Job function: Information Technology.

Industries: IT Services and IT Consulting.