Desktop Support Technician

The Select Group; Shelton (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in information technology seeks a skilled Desktop Support Technician for a 12-month on-site contract in Shelton, CT. The ideal candidate will have experience in desktop support, primarily within Windows environments, and must manage issues proactively while communicating effectively with stakeholders. Join this dynamic environment where you can improve your troubleshooting skills and support executive-level users.

Qualifications

• 2+ years of experience in a technical desktop support role.
• Experience deploying and supporting Windows environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Tier 2 desktop support.
• Workstation setups for both Windows and macOS.
• Respond and resolve incidents and requests through ticketing system.

Skills

Technical desktop support

Windows environment support

MacOS support

Hardware installation/removal

Ticket resolution prioritization

Customer communication

Verbal and written communication

Job description

Desktop Support Technician
Length: 12 months contract
Location: Shelton, CT (on-site)
The Select Group is partnering with an enterprise information technology company to find a skilled and customer-oriented mid-level Desktop Support Technician. In this position you will have the opportunity to work with executive level stake holders and advance your troubleshooting skills in a diverse hardware and software environment. The ideal candidate will be a proactive self-starter, and skilled support technician with the ability to prioritize ticket resolution and communicate effectively with customers.

Desktop Support Technician Must Have Skills

• 2+ years of experience in a technical desktop support role
• Experience deploying and supporting Windows environment
• Additional MacOS experience is a plus

• Experience installing and removing hardware and software
• Ability to prioritize ticket resolution and communicate effectively with customers
• Excellent verbal and written communication skills
• Ability to provide onsite support M-F during the hours of 8am-5pm

Desktop Support Technician Day to Day Responsibilities

• Provide Tier 2 desktop support
• Workstation setups for both Windows and macOS deployments
• Respond and resolve incidents and requests through ticketing system
• Hardware troubleshooting including – printers/copiers/MFPs/A/V technology
• Application troubleshooting and escalations
• Mobile and tablet troubleshooting support

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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