Desktop Support Technician

Excis Compliance; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT support company is hiring a Desktop Support Technician in Milwaukee. In this mid-senior level role, you'll provide expert support for various IT assets and ensure seamless operations. Join a collaborative and innovative team dedicated to enhancing user satisfaction and professional growth.

Qualifications

• 3–5 years of hands-on IT support experience.
• Strong understanding of TCP/IP and AV systems.
• Exceptional communication skills.

Responsibilities

• Deliver onsite and remote support for Windows and Apple devices.
• Manage hardware refreshes and asset inventory.
• Provide support for executive/VIP users.

Skills

Customer Service

Networking Fundamentals

Windows OS Imaging

Multitasking

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from Excis Compliance

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WE’RE HIRING FOR A DESKTOP SUPPORT TECHNICIAN AT MILWAUKEE, USA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrate wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Deliver expert onsite and remote support for Windows and Apple devices, handling installations, moves, additions, changes (IMAC), and swift troubleshooting for hardware, software, mobile, and printer issues.
• Oversee seamless hardware refreshes, warranty repairs, equipment redeployment, and meticulous asset inventory management, ensuring technology stays current and reliable.
• Provide white-glove support for executive/VIP users, conduct proactive AV system health checks, and coordinate all equipment logistics—from shipments and returns to vendor repairs—with precise asset tracking.

What You Need:

• Bring 3–5 years of hands-on IT support experience with Windows 10, macOS, Microsoft Office Suite, and Windows OS imaging.
• Strong understanding of networking fundamentals including TCP/IP, Ethernet, networked printers, and audiovisual (AV) systems.
• Deliver exceptional customer service with excellent communication and multitasking skills.
• Thrive in dynamic work environments while managing asset inventory and using asset management systems.
• Perform physically active tasks such as lifting and moving equipment up to 50 lbs, and travel up to 150 miles with mileage reimbursement to support users and technology across multiple locations.

Why Join Us?:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Milwaukee and be at the forefront of IT support excellence!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Engineering

• Industries

  Information Technology & Services, IT Services and IT Consulting, and IT System Training and Support

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